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kir13y
15
Dec 12, 2017
Just got my chair and it was missing all of the mounting hardware and the gas spring! Guess I'll just sit on bottom piece then...
First and last massdrop order. Very disappointed.
Sandwich2
2
Dec 13, 2017
kir13yhaha! mine is missing all the hardware and thanks to your post I just realized its missing the gas spring too!
This is pathetic. I ordered two chairs and both came with problems. One was ordered by my girlfriend and came missing all hardware and the gas spring. It also came with a small crack on the cover for the hinge and a pulled string in the Arozzi word on the headrest. I would have let the small crack and pulled string slide but there is no hardware lol.
The other chair that I ordered came with a shattered plastic hinge cover and a small tear in the seat. I would have let the small tear slide but the hinge cover is destroyed.
This is a total disaster. One chair was supposed to be for my little brother for Christmas.
kir13y
15
Dec 13, 2017
Sandwich2Wow that really sucks. I read a few more comments and noticed that mine has stains all over it that wont come out no matter what I do. They seem to only be on the back piece of the chair. Luckily I didn't get any shattered or broken parts with mine. I sent them an email a few hours ago and still no response so I'm getting a little nervous...
Sandwich2Contact us and we will take care of you. Please let us know which model you have. There are always going to be some small amount of problems. I realize that does not matter to you if you have a problem and 350 other people did not. But these missing parts are not at all normal and I think I know how they happened. We will do an internal audit process to check why. But in the meantime, we will make your Christmas good. Contact us at service@arozzi.com and I promise you will be taken care of.
kir13y@DianaR We are on the West Coast and just got here two hours ago. Please do not send more than one email. It is clogging up our inbox and actually causing delays. You will be taken care of. You have to give us a reasonable amount of time to respond and sending multiple emails will not help.
DianaR
7
Dec 13, 2017
ArozziScottI noticed extra damage so I added that in. Quality products that contain proper parts would avoid any future problems or "clogged" inboxes.
kir13y
15
Dec 13, 2017
ArozziScottI still haven't received a response. To be fair, it's only been 20 hours so I'll wait a few more hours. Is there any other information that I should provide them? I have included a bunch of photos, massdrop order #, and a list of the issues that I'm experiencing. I just want to make sure that they have everything that they need to get this resolved as soon as possible.
DianaR
7
Dec 13, 2017
kir13yMy boyfriend emailed them 5 or 6 days ago, still waiting. If there are a lot of messages due to their poor quality product and inability to make sure that the right pieces are enclosed, then they should be putting more man power and hours on it. I would never recommend this product to anyone. Isn't worth $150, maybe $50 from the quality of seen of our 2 orders. I actually found even MORE damage with the embroidered logo that has pulls and the letters are crooked. Absolutely terrible product and so far equally terrible customer service.
Sandwich2
2
Dec 14, 2017
ArozziScottMy original support request was sent Dec 8th. You guys replied to it today. December 13th. But you also replied to my second request today so I guess you figured it out
DianaRWe are actively working to resolve all issues. Please be patient and we'll get back to you shortly via Service email.
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