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Showing 1 of 404 conversations about:
kir13y
15
Dec 19, 2017
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DianaR
7
Dec 20, 2017
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kir13yThat is ridiculous. I haven't received a confirmation number for tracking either, but I'm going to flip out on these people if they sent me the wrong parts. I got 2 broken chairs with missing pieces, I really don't want to have to deal with them again. Messing up once is one thing, but twice just means they're an unorganized company that doesn't care about quality or customers.
kir13y
15
Dec 20, 2017
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DianaRI just got a call from Arozzi and it seems that the problems were all on the manufacturer's side. It wasn't really their fault that these issues occurred. Although I did have some trouble getting in contact via email, once I called their support line, we got it fixed in 5 mins. So hopefully I will receive a confirmation email and tracking info soon.
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EDIT: Upon further inspection, the screws that they sent me aren't even M8 screws... they are too small to fit into any of the holes. Hopefully I will get a response from support soon. :(