Showing 1 of 406 conversations about:
View Full Discussion
DO NOT BUY THIS CHAIR!
Guys I need help like this is crazy. So first I bought a arrozi gaming chair. I spent hours building it just to find out it’s broken. It’s super annoying but I was like mistakes happen I’ll email them about it. After about a week they responded. I didn’t have a chair for my new office at this point. And do a lot of work from home on my pc. So they finally send me “parts” for the chair. So I completely take apart the broken chair and start to rebuild it. Turn out they sent me parts FOR A DIFFERENT CHAIR! At this point I’ve been using a wooden stool to do work and have had back pain for weeks. I spent to much time trying to get the different chair parts to work. I still don’t have the chair and I’m really not going to build/rebuild this for the third time. I either need a refund or upgrade ASAP. I have pictures if you guys would like.
I'm really surprised to be hearing this. Customer service reps always answer the emails within 1 to 2 days or if it was the weekend 3-4 day max. You are saying 1 week so that is hard to understand. As for your package arriving broken, we can not control the delivery service as to how they handle the boxes. Once it leaves our warehouse it is out of our hands. We did have a new customer service rep. a couple weeks ago so maybe they sent you the wrong part by accident? However I appologize for the experiance you had with Arozzi but I know Massdrop has a no return policy so you might need to contact service again for the parts. The original customer service reps. are back in the office so you should not have anymore problems. Thank you.
Yeah but the person I talked to apparently dosent work there anymore but it’s to late I already got scammed.
No you didnt please contact them again so we can help you with this issue.
Like you guys wont refund me so I am scammed. Like I cant rebuild the chair 3 different times for you guys i'm not your slave.
I understand you are upset but for one why should we be the ones who give you a refund. You did not pay us, you paid Massdrop. 2. Massdrop clearly states that there is a NO REFUND policy. We are will to fix the issue at hand but refund I'm sorry we can not help you with that. Thank you
Ok I understand the no refund but you guys are legit making me make this chair three times and im not getting compensated for it at all
Like i'm not some handyman that can make these chairs in 15 mins
Just a FYI to everyone all I got was 20$ from massdrop. Arozzi didn’t even seem to care.
Hey man, this is absolutely the wrong way to handle customer support. So much so that this interaction alone makes me hesitate to purchase a chair from your company. You need to take a step back and show some empathy. Dealing with customers is not about showing why it's not your fault, it's about arriving at a solution, showing that you understand their frustration, would be frustrated if in the same situation, and then getting the situation resolved as quickly as possible. Because when you act like this you make OTHER people, like myself, question buying your product and you ESPECIALLY make us question recommending this chair to someone else. I own an AKracer but was looking for a chair for my sister. She does not want to spend AKracer prices so I was considering recommending Arozzi. But this interaction gives me serous reservations. Next time think not only about the individual customer interaction but also how this could affect other customer reading this interaction.
I feel like I bought this off of eBay and they were just like heres 20$ because the seller is just ignoring you.
I was actually going to get one of these, but seeing how unprofessional your customer service team is that's out the window. It's hard for you to understand that it took 1 week to get a response? "Why should we be the ones who give you a refund" like are you serious? How could you not see that writing something like that makes you seem unqualified. You seriously need to get a new job. YOU represent Arozzi, and from what I can tell Arozzi sucks.
[UPDATE] Great! Still haven't heard back and ANOTHER piece of the chair broke.