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" Thank you for contacting Massdrop Support. We're sorry to hear that you did not receive what you were expecting and we would like to help get this resolved. First, to help us look into this can you please send photos of what you received, including the packing slip, SKU stickers (this will have a "MDX-" followed by some number and/or letters), and shipping labels? From there, we can investigate what happened and work on a resolution for you. Warmest regards, Tony"
I am not very happy with this response, I get the feeling that they are working to shift the blame. Oh well off to take some photo's and send a few email's. Good luck to all!