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HeatherV
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Operations
Mar 3, 2016
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The vendor was able to ship over half of the bulk order right on schedule. If you are part of this first batch, you will receive an email with tracking info by the end of day Monday.
A handful of orders are still being processed by the manufacturer due to the dying process taking longer than originally anticipated. They are in the final stages of the manufacturing process and the collections will be all put together by next week. Our vendor is expecting these remaining units to arrive to us by mid-March. The moment we receive confirmation regarding the shipping schedule from the vendor, we will provide you all with updated information.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (https://massdrop.com/transactions).
You can expect an update from us on 3/10 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Mar 3, 2016
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