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Showing 1 of 141 conversations about:
yokken
117
Jun 23, 2014
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I'd really appreciate if you guys didn't send out tracking numbers to your customers until the product has actually shipped. That's cool that you generated the shipping labels, but the numbers haven't been activated on the USPS side yet. Just something to think about in the future. :)
rizzuh
35
Jun 24, 2014
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yokkenPretty sure those tracking number notifications are automated. I honestly don't see what the big issue is. People just seem to complain about everything these days.. if it's not getting tracking numbers soon enough, apparently people will complain about getting them too soon. Amazing.
HassanS
3183
Operations
Jun 24, 2014
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yokkenHi Yokken,
Thanks for the feedback.
So what actually happens is the warehouse generates the labels for orders that are going out or will go out shortly and the tracking info is uploaded automatically. Generally, the tracking info will start updating fairly quickly, but there are instances were it does take up to 24 hours.
For the benefit of the community, we find that having tracking uploaded for outgoing packages is a good indicator that the order is about to be on it's way even though the tracking page isn't necessarily updating yet.
Please let us know if we can be of further assistance.
-HS
Thanks for the feedback.
So what actually happens is the warehouse generates the labels for orders that are going out or will go out shortly and the tracking info is uploaded automatically. Generally, the tracking info will start updating fairly quickly, but there are instances were it does take up to 24 hours.
For the benefit of the community, we find that having tracking uploaded for outgoing packages is a good indicator that the order is about to be on it's way even though the tracking page isn't necessarily updating yet.
Please let us know if we can be of further assistance.
-HS
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