BlackVue Wi-Fi DR500GW-HD Dash Cam Discussions | Drop

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BlackVue Wi-Fi DR500GW-HD Dash Cam

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BlackVue Wi-Fi DR500GW-HD Dash Cam

A community member

May 10, 2013

It appears I got a defective Black Magic Pro unit. I finally installed today on my 2007 Audi.... followed the instruction guide to the letter, no luck!!! Black cable is hooked up to ground, yellow cable (+ battery) is hooked up to a fuse that has constant power, while the red cable (+ ACC) is hooked up to a fuse that has juice only when the engine is on. I powered on the box, LED is doesn't turn on. I turned on the engine, same thing.
@ Will, how do I process a warranty/replacement? I need to send this back ASAP. Please let me know.

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Robin

May 12, 2013

Hi, Dan! I'm so sorry for the trouble! Could you send an e-mail to us at support@massdrop.com? It'll make it a lot easier to get this fixed!

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A community member

May 12, 2013

Robin @Robin , I already e-mailed support; I got a response indicating a replacement Power Magic Pro will be sent as soon as possible. Oh, btw this would sound unbelievable but it turns out someone hit my vehicle (Friday evening) while it was parked in my apartment complex's parking garage - didn't even leave a note. If only I had the cam all wired up already. Oh well!

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