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Showing 1 of 52 conversations about:
JBChristy
47
Nov 17, 2017
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Any word on when this will ship? The estimated ship date was yesterday.
JBChristy
47
Nov 20, 2017
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JBChristyI emailed customer support on Friday, 11/17, the day after "Estimated ship date". I got the following reply on Sunday, 11/19:
> Thanks for contacting Massdrop Community Support! I apologize for the delay getting your product shipped out. > > I understand this was supposed to have shipped already. I just flagged this to our logistics team and they will be looking into it shortly. > > I know this situation is not ideal, if you don't want to wait any longer I can get your order processed with a full refund if you'd like, just let me know if you decide to take that route. It's 11/20, 4 days after the estimated ship date, and the product still hasn't shipped. I totally get that for custom items from smaller manufacturers / distributors. But this is an off-the-shelf item from a well-established manufacturer, so I'm a little surprised it didn't ship on time. Regardless, whenever there's a delay in shipping, I'd appreciate an update explaining the issue, and giving us a new ship date.
> Thanks for contacting Massdrop Community Support! I apologize for the delay getting your product shipped out. > > I understand this was supposed to have shipped already. I just flagged this to our logistics team and they will be looking into it shortly. > > I know this situation is not ideal, if you don't want to wait any longer I can get your order processed with a full refund if you'd like, just let me know if you decide to take that route. It's 11/20, 4 days after the estimated ship date, and the product still hasn't shipped. I totally get that for custom items from smaller manufacturers / distributors. But this is an off-the-shelf item from a well-established manufacturer, so I'm a little surprised it didn't ship on time. Regardless, whenever there's a delay in shipping, I'd appreciate an update explaining the issue, and giving us a new ship date.
JBChristy
47
Nov 21, 2017
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JBChristyAnd today I got this email:
> Due to an unexpected delay, these orders may ship later than the original estimated > ship date. Our apologies for any inconvenience. If we find that the drop is going to be > delayed by more than 30 days, we will let you know. > If you would prefer to cancel your order, please contact Community Support using the > “Contact Support” button on your transactions page and our Community Support Team > will be able to help cancel your order up until it is ready for shipment.
So an acknowledgement of the delay, but no actual information. As a famous philosopher once said: "Oh well."
> Due to an unexpected delay, these orders may ship later than the original estimated > ship date. Our apologies for any inconvenience. If we find that the drop is going to be > delayed by more than 30 days, we will let you know. > If you would prefer to cancel your order, please contact Community Support using the > “Contact Support” button on your transactions page and our Community Support Team > will be able to help cancel your order up until it is ready for shipment.
So an acknowledgement of the delay, but no actual information. As a famous philosopher once said: "Oh well."
OccamsToothBrush
2
Nov 25, 2017
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JBChristyNice of them to start a drop for the 1L while being backed up on this drop. -_-
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