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Stone Series by Yaxell Santoku Knives
Showing 1 of 14 conversations about:
Stone Series by Yaxell Santoku Knives
Tatteredmidnight
170
Sep 26, 2017
Again with the gouging for FedEx smartpost shipping on $100+ items. I've said it before, it's a pathetic way to hide the real cost of an item by overcharging for sub-standard shipping. If you are going to charge for shipping, you can really do better by your customers.
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BrainFlush
6860
Sep 30, 2017
TatteredmidnightWhere are you located? Being vague doesn't help. And don't blame MassDrop for shipping. Thanks.
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Tatteredmidnight
170
Sep 30, 2017
BrainFlushI live about 15min away from Edison, NJ where the packages originate. With FedEx smart post the package actually goes out of state and comes back, taking 5+ days. This isn't the biggest issue though, I've worked in e-commerce for the last 6+ years and am intimately familiar with how bad smart post is regarding reliability and accountability. It's so bad we can no longer use it, even for something trivial like shoe-laces. You can see my previous posts on the matter, this is an unacceptable way for them to sneak a few extra dollars out of the shipping price, nothing more.
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BrainFlush
6860
Sep 30, 2017
TatteredmidnightI had no idea. Sorry to hear that's an issue. So far all my purchases have been reasonably priced. So I've never complained. Submit a ticket and maybe they credit you something. That's the best I got.
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Tatteredmidnight
170
Sep 30, 2017
BrainFlushIt's all good, I got the package. I've had previous issues with the last Mile delivery, I've opened tickets with Massdrop, but it goes no where. This is the biggest issue with this shipping option: FedEx passes it off to USPS for local delivery, and no one takes responsibility when there are delivery issues. Massdrop can claim they shipped it, FedEx can say the problem is USPS, and USPS blames FedEx. I also know they charge much more for low-rent shipping than they pay, which is the source of my claim that it's a money grab.
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BrainFlush
6860
Sep 30, 2017
TatteredmidnightNot denying what you say. Yet from experience I've noticed MD's shipping prices to be reasonable and sometimes cheaper then if I were to send a package. Again I'm speaking for myself and from my experience through here and life. But I hear you.
As for who blames who. The USPS is a joke and so are both FedX and UPS. I don't trust any of them and between all three they barely have 2 braincells to rub together. It's pathetic. I can't get over fragile packages being dropped over my 6ft gate like trying to sink a body. Idiots.
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