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DeathWatch
380
Aug 5, 2015
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Tony-CustomHide
11
Aug 6, 2015
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DeathWatchHere are the details of how our Lifetime Warranty works. There is no time limit to send your product back for maintenance..
Your Custom Hide product will be repaired free of charge and shipped back to you within 10 business days.
If your Custom Hide item should require repair, you must first contact our customer service by emailing Cservice@customhide.com for issuance of an RA number, and instructions on how to proceed with your repair claim. (Please provide your order number, or other order details when emailing our repair department.)
Mailing Address
Custom Hide Attn. Repairs 8611 N Black Canyon Hwy Suite 210 Phoenix, AZ 85021
There is a shipping and handling charge of $15.00 for each item submitted for repair after one year from the original purchase date.
Packages without an RA number will not be Accepted
This warranty does not serve as a replacement policy.
The pen loops are wide enough to hold oversized fountain pens.
Your Custom Hide product will be repaired free of charge and shipped back to you within 10 business days.
If your Custom Hide item should require repair, you must first contact our customer service by emailing Cservice@customhide.com for issuance of an RA number, and instructions on how to proceed with your repair claim. (Please provide your order number, or other order details when emailing our repair department.)
Mailing Address
Custom Hide Attn. Repairs 8611 N Black Canyon Hwy Suite 210 Phoenix, AZ 85021
There is a shipping and handling charge of $15.00 for each item submitted for repair after one year from the original purchase date.
Packages without an RA number will not be Accepted
This warranty does not serve as a replacement policy.
The pen loops are wide enough to hold oversized fountain pens.
DeathWatch
380
Aug 6, 2015
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Tony-CustomHideThanks!I have placed an order for one.
Would international customer still be eligible for the Lifetime Warranty?I would imagine paying a bit extra for shipping and everything else is the same right?
And what kind of leather polish do you suggest on this briefcase?
Thanks again!
Would international customer still be eligible for the Lifetime Warranty?I would imagine paying a bit extra for shipping and everything else is the same right?
And what kind of leather polish do you suggest on this briefcase?
Thanks again!
Tony-CustomHide
11
Aug 6, 2015
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DeathWatchInternational customers are eligible for the Lifetime Warranty. Shipping charges vary by countries.
We recommend conditioning your briefcase 2-3 times a year using a good quality conditioner such as "Lexol" or "Armor All for Leather" to replace the natural oils and to prevent the leather from drying out.
Small scratches and nicks on your briefcase can be best treated by rubbing the affected area firmly with soft cloth or tissue. If this process proves ineffective, and/or the scratches are deep, we recommend repeating the same procedure with one of the above mentioned conditioners.
Small scratches and nicks on your briefcase can be best treated by rubbing the affected area firmly with soft cloth or tissue. If this process proves ineffective, and/or the scratches are deep, we recommend repeating the same procedure with one of the above mentioned conditioners.
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1.How does the "Lifetime Warranty" works?What does it cover?Do I get free maintenance if I send it back after a few years?
2.Can I have the dimension of the build-in pen pouch?I am consider using them to hold fountain pens,some of them might be big.
Thanks!