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Oakenhold
6
Oct 22, 2020
checkVerified Buyer
Beautiful artisan but facing QC issue
I love the extremely detailed terrarium and bought 2, Everspring Lotus and Spiny Oasis. Unfortunately, the Everspring Lotus has a QC issue where the stem (green) is not aligned to the resin, causing the key to be slanted. The other key does not have this problem. I have reached out to Support in hopes for a resolution and will provide and update after their reply.
Edit (23 Oct): @DwarfFactory Drop Support has just responded to offer a replacement, currently awaiting for it to be prepared and shipped. Edit 2 (16 Nov): The replacement keycap has arrived, and there are no issues!
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(Edited)
OakenholdYou can also contact us to ask about that via email: support@dwarf-factory.com, and we willing to give you the right resolve for any of your concerns. 
(Edited)
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