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Showing 1 of 62 conversations about:
jmadrak
4
Jul 9, 2015
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WilyWizard
37
Jul 9, 2015
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jmadrakGood info, I'd be interested to hear how they'll deal with the tears due to it being in the leather which isn't warrantied? I understand not covering it over the long term because it's expected to wear... but I'd hope they'd remedy something that occurred in their warehouse or on the line.
jmadrak
4
Jul 10, 2015
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WilyWizardAfter contacting DXRacer, they are mailing me new parts to replace the damaged ones (I just received the tracking code).
They also said I don't need to mail back the old parts because it just creates more work for both of us. I will post another update once I receive the replacement parts.
They also said I don't need to mail back the old parts because it just creates more work for both of us. I will post another update once I receive the replacement parts.
jmadrak
4
Jul 14, 2015
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WilyWizardThe new seat came without any issues! It didn't take long for them to get me a new one and it is in perfect condition. If your chair has damage, I highly recommend contacting DXRacer directly.
hyperlinked
304
Jul 14, 2015
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jmadrakDXR seems to be either a bit disorganized or they're growing faster than they're able to deal with. I emailed them with sales questions and never heard back. I then bought direct from them and I ordered the wrong chair because their models were so confusing. I RMA'd the chair and bought a second one, but then I never got my refund on the first chair.
Six weeks later, I emailed to ask when I'd get my refund. They said they would look into it. No answer. Two weeks later I emailed again. This time they got around to issuing the refund.
Six weeks later, I emailed to ask when I'd get my refund. They said they would look into it. No answer. Two weeks later I emailed again. This time they got around to issuing the refund.
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The damage was at the bottom, and similar to other complaints, it was three small tears (exposing the inside) and a bit of a dent. DX Racer CS told me I'd hear back by yesterday, but I didn't. I reached out again and they said that they're looking into it and will get back to me soon.