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Showing 1 of 8 conversations about:
Element Equipment Carbon 3000 Trekking Poles
andersj
3
Jan 11, 2019
I bought them last time they "dropped".
They where broken on delivery, The locks are really bad!
So put your money elsewhere!
TylerConlin
69
Ultimate Hammocks
Jan 13, 2019
andersjI'm sorry about that. We have a great warranty and will happily replace them!
andersj
3
Jan 14, 2019
TylerConlinGreat! Thanks Tyler!
How do I go about fixing this?
All I need is 3 locks and the poles should be fine.
TylerConlin
69
Ultimate Hammocks
Jan 14, 2019
andersjSend us an email tyler@summitshop.com and we'll get you taken care of!
andersj
3
Jan 14, 2019
TylerConlinThanks!
Outbound_Jesse
34
Mar 31, 2019
andersjI had this same issue. Fortunately, massdrop refunded me. But I’m left with broken poles...
andersj
3
Apr 1, 2019
Outbound_JesseI got new poles that worked. And Tyler was very helpfull! But I had to pay costum and taxes... So it turned out very epensive for me when I only needed the locks. So now I have one working pair and one fixed pair (with gorillatape).
Outbound_Jesse
34
Apr 2, 2019
andersjI’m in Canada so similar issue with duties etc. I’ll emsil Tyler see what they can do 🤷🏽♂️
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