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We are still working through the holiday volume in our support email inbox. We've increased our support staff by 400% for the last 5 days in an effort to catch up on our backlog.
As long as your email is in our inbox, there'll be a ticket created for it, and it will be looked at and responded to.
We should be able to get response time from support@massdrop.com down to within 24hours within the next few days. We sincerely apologize for the delay.