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Showing 1 of 138 conversations about:
nathan.gray
3
May 28, 2014
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Just to follow up: Ergotech called to ask if I would prefer to receive an entire cross bar or just the hinge required. I chose the hinge; got it in a few business days, and now have it installed. The screws they sent didn't quite match with the ones already on the stand, but I'm not too concerned with that as I could just reuse the existing ones. So far so good and I'm glad that they resolved the problem.
joncppl
5
Jun 2, 2014
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nathan.grayStill waiting for my replacement. Massdrop support says they contacted ergotech but are unable to give me status. At their request I mailed the broken stand back to them.
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