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HassanS
3183
Operations
Dec 29, 2014
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Lazer
Dec 30, 2014
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HassanSRegarding this unshipped batch - if we got a notification about our hat being shipped via Massdrop is that a definite confirmation that it is indeed en route? Or was this notification sent out to everyone by default when Massdrop thought it had gotten the entire set?
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This is unfortunate as we were not notified prior to the order shipping and were unable to set your expectations. We are working with the vendor to resolve this issue as soon as we can and will keep you all updated throughout the process.
We also understand this delay is rather undesirable. If you prefer not to wait for the hats and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away.
If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com
If you decide to wait expect an update from us on 1/2 or sooner if we hear back from our rep before then.