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Lobotomizer
14
Feb 17, 2015
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my package showed up today.
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I'll be looking for a refund.
Feb 17, 2015
JonasHeineman
5960
Collaborations
Feb 18, 2015
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Hey @Lobotomizer,
Sorry about that, please contact Customer Support so we can resolve this issue.
https://www.massdrop.com/support
Feb 18, 2015
TracyHorner
3
Feb 19, 2015
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You're not alone. Mine arrived today and all three had leaked into a sad inky mess. :-(
Feb 19, 2015
JonasHeineman
5960
Collaborations
Feb 19, 2015
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Hi Tracy -- That's disappointing, please let Customer Support know so we can resolve this.
I would be interested to know from both @TracyHorner and @Lobotomizer if these packages were left outside in extremely cold weather for some time after being delivered.
Please reply here or include that info in communication with our Customer Support team; it won't clean up the mess or put spilled ink back in the bottle, but it will help us to identify the problem and avoid it in the future, so your help in that regard would be much appreciated.
Feb 19, 2015
TracyHorner
3
Feb 19, 2015
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Our weather has been above freezing here for weeks, so I suspect it was some spot in transit where it spent a night in an unheated truck. I hope the problems weren't too widespread. There are places with some really nasty weather right now.
Feb 19, 2015
JonasHeineman
5960
Collaborations
Feb 19, 2015
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Okay, thanks very much for the replies @TracyHorner and @Slydon.
Reported problems have not been widespread, but some international orders are still in transit.
Thanks very much for your understanding, we know Stormy Grey is tough to find right now.
We'd love to send you replacements instead of refunds, but there is no ink to be had currently. [Updated 2/28 - We should now be able to provide replacements by March 31st.]
If you'd like to be notified of the next available quantity, click Request on this page.
Anyone who receives broken/leaked bottles on this drop and contacts Customer Support for a refund will be eligible to receive free shipping on the next available drop for 1670 Inks. When the drop is re-launched, simply Join as usual and submit a Customer Support form.
Feb 19, 2015
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