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thePRECURSOR
4
Feb 24, 2015
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My ink arrived today...and leaked everywhere. #sadlife
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Feb 24, 2015
JonasHeineman
5959
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Mar 1, 2015
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Hey @Lobotomizer @thePRECURSOR @TracyHorner and @Slydon,
If you haven't received a refund and would prefer a replacement, we'll have them soon.
Also, I'd like to know if you think the bottles broke because of poor packaging or rough handling.
If the packaging was inadequate, our Logistics team will flag this for the warehouse to try and avoid more breakage this time. If it was damaged in transit, they can talk to the carrier.
Sorry that yours broke, I hope you're able to get some safely this time if you want to try again.
Mar 1, 2015
AnneHW
2
Mar 1, 2015
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I just sent 3 bottles of ink from Wisconsin to a friend in New Hampshire. I wrapped them carefully, lots of padding, the box was labeled by me and the post office that it contained liquid, etc., and one arrived broken. It's been extremely cold and the bottle that broke was very full. My guess is, it didn't take much for it to crack and break.
Mar 1, 2015
Lobotomizer
14
Mar 1, 2015
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Poor packaging would be my guess. The 3 bottles were loose and in a much bigger box with only a small strip of half popped air bags as packing material.
Mar 1, 2015
thePRECURSOR
4
Mar 2, 2015
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Definitely poor packaging and maybe damage in transport. There was no bubble wrap and the bottles could bounce around inside the box.
Mar 2, 2015
Slydon
2
Mar 3, 2015
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I'd also say packaging.
Mar 3, 2015
JonasHeineman
5959
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Mar 6, 2015
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Thanks @Slydon @thePRECURSOR and @Lobotomizer,
That's really helpful, I'm sorry that happened and please let me know if you have any issues getting your choice of refund or replacement from Customer Support.
There's not much we can do regarding how carriers handle packages once they leave our warehouse, but if there's an issue that needs to be addressed regarding fragile items then our Logistics team will address it - I've already forwarded your responses to the team.
Thanks again for helping to improve the member experience.
Mar 6, 2015
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