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Showing 1 of 23 conversations about:
Klarus Mi7 Titanium Flashlight
Kavik
5531
Feb 16, 2019
Dear @Massdrop, wtf guys?
This is the third drop I had being delivered this month, and this is the third email that I've got about "unexpected delays" and late shipments.
You're slacking.... Hope this isn't indicative of the new norm.
KillerDistiller
7
Feb 16, 2019
KavikHave any of those other orders shipped yet?
Kavik
5531
Feb 16, 2019
KillerDistillerOne said it shipped the day after it was supposed to (on a Friday), though in reality that meant they just printed the shipping label. It didn't actually make it to FedEx until the following Tuesday.
(and then it took till Friday to get from NJ to NY, but that's another complaint entirely)
The other one I just canceled and got a refund
jjl1911
93
Feb 19, 2019
KavikYeah, I was a little disappointed to get that email..hurry up and wait and see what happens now. Come on, @Massdrop, get it together.
AlexPk
7197
Community
Feb 20, 2019
KavikHey @Kavik @jjl1911 @Jdocken
This one was an oversight on our part with the estimated ship date not accounting for all the delays surrounding the Chinese New Year. There was supposed to be an additional week or two added to the dates, but looks like a few were missed or fell near the fringes and got overlooked.
My apologies for the miscommunication. I'm looking into the timeline now and will update as soon as I hear back.
edit: Looking into ship time.
(Edited)
jjl1911
93
Feb 20, 2019
AlexPkThanks for responding to this thread. Just keep us in the loop please. Thanks!
AlexPk
7197
Community
Feb 20, 2019
jjl1911For sure. It looks like they arrived at our warehouse on Monday, but I'm working on getting some concrete info on their current status.
Kavik
5531
Feb 20, 2019
AlexPkThank you Alex. This is much more informative than the response I got from customer support.
In multiple emails back and forth regarding a few different issues, i had asked for an explanation about what was specifically causing the delay on this one.....and all they did was point me back to the original email that gives no specific information 🙄
jjl1911
93
Feb 21, 2019
AlexPkPerfect. Thanks for addressing the issue and communicating it with us. I see it shipped, awesome!
AlexPk
7197
Community
Feb 21, 2019
KavikNo problemo. And yea I feel your frustration. The Support team used to have a lot more freedom in regards to their communication style, but a combination of sheer volume, complexity, and team size forced some changes toward more standardized communication. The plus side is everyone is on the same page and the information is consistent, but it sometimes makes the messaging kind of vague. That said, I know their team is always working on improving things so I'll mention your experience to them.
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