Showing 1 of 562 conversations about:
Vamino
7
Nov 20, 2014
bookmark_border
Maybe my patience has been reforged after numerous Kickstarter projects, but I honestly cannot believe the whinging going on in here. Delays happen. If you wanted the pen immediately, you should have ordered from Goulet or something and paid $55 more. Maybe I've been paying attention to a different drop, but the information updates have been totally reasonable.
You people are acting like spoiled children.
Nov 20, 2014
Elyptic
12
Nov 20, 2014
bookmark_border
I think that, to this point, people are being rather rational. However, I'm in strong disagreement about the "spoiled children" reference.
While delays do happen on Kickstarter and the like, that is mainly due to the fact that the items in question are being produced. This pen, and most of the other drops on here, are production items. And while I do appreciate the discussion here, we are paying customers purchasing a product that has existed for years.
I'm thrilled to save $15 - $30 on this pen. And yes, that savings tipped the scales to me making the purchase. But at the end of the day, Massdrop has a responsibility to its customers to ensure that they have a reliable source for the product. This isn't a back order situation of other companies where we can cancel our orders if the shipping time becomes excessive. We pay up front, and then have to wait for the product to arrive. Which means, we're stuck waiting no matter how long things take.
All in all, I will continue to wait patiently. But I expect to be treated like the paying customer that I am. And yes. I will seriously consider my future orders to ensure that for me, the savings is worth the potential delay.
Nov 20, 2014
Vamino
7
Nov 20, 2014
bookmark_border
My Kickstarter comment was really just in regards to my patience. Delays happen in all businesses, often unforeseen. I didn't mean that bit in relation to Kickstarter.
Why would Massdrop not expect the product source to be reliable? They were last time.
How, exactly, are they not treating you like a paying customer? Their updates have been as promised, and while I appreciate the extra information (and hope they continue that with any other item that may face a delay) it wasn't exactly all that important to know why it was delayed, just that it was.
I still think people are being petulant for what (as of now) has been all of an extra week of wait. The comments read like people have been waiting for a month with no updates whatsoever.
Nov 20, 2014
Elyptic
12
Nov 21, 2014
bookmark_border
Delays do happen in all businesses. And yes, they can be frustrating for all involved, no question there.
I'm in no way saying that it's Massdrop's fault that the vendor had some issues in this instance. However, like any business, it's Massdrop's responsibility to provide their customer's with the best possible experience. By the very nature of the business (uniting buyers so bulk purchases can be made at a discount), it's clear that you won't receive product as quickly as if you were to order from a place where the item were already in stock and sitting on a shelf.
As a paying customer, I expect people to treat me fairly and honestly. Massdrop has, thus far, accomplished that for me. Even more so now that they are requesting from the vendor that some form of "bonus" be included for their customers due to the shipping mix up. And that is what I mean by working for us. Even if the vendor refuses, it shows who's side Massdrop is on.
This type of purchasing system only works if we trust the middleman, in this case, Massdrop. We offer to pay upfront to provide purchasing power that will net us a discount. Because of this need for trust, it's imperative that there are open lines of honest communication.
But no. I don't think it's unreasonable to have people voice their displeasure over delays beyond the published timeframes so long as they are done in a manner that is appropriate.
Nov 21, 2014
View Full Discussion