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Hi guys,
What is the process for returning this item?
Nothing is wrong with it. In fact, it is the best pen I have ever bought. It better be, too, considering that at $35 it is significantly more expensive than the standard pack of ballpoint pens that is on sale at Office Depot - for a quarter of the price and twelve times the quantity, mind you.
No, the quality is not an issue, the issue is the authenticity of the transaction with Massdrop.
The crux of the problem is intentional deceit: Jonas wrote these exact words about the converter cartridges: "they will be shipped next-day air to our warehouse. Once they arrive, all remaining orders will be processed immediately." <-- this is a literal, exact, defining example of what it means to lie. To knowingly mislead. To intentionally deceive.
The cartridges never came in.
The orders shipped without them.
Nothing was said.
Picture what a shady, sleazy, demeaning experience it is, to read reassuring words, then to receive the item and open it up [during Christmas, I might like to add] and immediately snap into a defensive state of mind where bank statements must be cross-referenced with transaction ID's and itemized invoices to determine whose fault the missing shipment is, whether the converter was on the invoice, whether it was charged to the card, whether there will be a second round of shipping charges that consumers will have to pay, and so on, just to make sure you didn't get shorted on a four dollar cartridge that holds some overpriced ink inside of a dinky little pen.
This is a recurring issue with Massdrop and its not-yet-optimized chain of command, communication, and responsibility, where consumers are not notified of partial shipments and must simply open up their package to be greeted with feelings of confusion, concern, and mistrust.
It needs to stop. But for now, how do I return this pen?