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Sorry.. i just received this pen from Massdrop.
This is my first time having this pen... but i noticed that there's a whole piece of rubber with a small gold screw inside the box... how and where can I put this piece of rubber into? the cap? currently the cap is totally loose... can someone help? Thanks
renzeroHm, interesting. Can you please contact our Community Support team through your Transactions page, and send some photos showing the parts you're referring to? Feel free to post here as well in case anyone can help out.
LizThanks for quick reply Liz.
I will do that...
renzeroHere's the pen condition when I received it this morning.
renzeroUh oh. Definitely reach out to Community Support and we can get a replacement to you.
LizThanks. Already contacted them... waiting for further assistance.
marcelolGot a full refund. I guess case closed.