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Showing 1 of 91 conversations about:
renzero
32
Jun 23, 2017
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Sorry.. i just received this pen from Massdrop. This is my first time having this pen... but i noticed that there's a whole piece of rubber with a small gold screw inside the box... how and where can I put this piece of rubber into? the cap? currently the cap is totally loose... can someone help? Thanks
Jun 23, 2017
Liz
1158
Jun 23, 2017
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renzeroHm, interesting. Can you please contact our Community Support team through your Transactions page, and send some photos showing the parts you're referring to? Feel free to post here as well in case anyone can help out.
Jun 23, 2017
renzero
32
Jun 23, 2017
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LizThanks for quick reply Liz. I will do that...
Jun 23, 2017
renzero
32
Jun 23, 2017
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renzeroHere's the pen condition when I received it this morning.
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Jun 23, 2017
Liz
1158
Jun 23, 2017
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renzeroUh oh. Definitely reach out to Community Support and we can get a replacement to you.
Jun 23, 2017
renzero
32
Jun 23, 2017
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LizThanks. Already contacted them... waiting for further assistance.
Jun 23, 2017
marcelol
20
Jul 18, 2017
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renzeroWhat was the result??
Jul 18, 2017
renzero
32
Jul 23, 2017
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marcelolGot a full refund. I guess case closed.
Jul 23, 2017
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