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renzero
32
Jun 23, 2017
Sorry.. i just received this pen from Massdrop. This is my first time having this pen... but i noticed that there's a whole piece of rubber with a small gold screw inside the box... how and where can I put this piece of rubber into? the cap? currently the cap is totally loose... can someone help? Thanks
Liz
1159
Jun 23, 2017
renzeroHm, interesting. Can you please contact our Community Support team through your Transactions page, and send some photos showing the parts you're referring to? Feel free to post here as well in case anyone can help out.
renzero
32
Jun 23, 2017
LizThanks for quick reply Liz. I will do that...
renzero
32
Jun 23, 2017
renzeroHere's the pen condition when I received it this morning.
search
Liz
1159
Jun 23, 2017
renzeroUh oh. Definitely reach out to Community Support and we can get a replacement to you.
renzero
32
Jun 23, 2017
LizThanks. Already contacted them... waiting for further assistance.
marcelol
20
Jul 18, 2017
renzeroWhat was the result??
renzero
32
Jul 23, 2017
marcelolGot a full refund. I guess case closed.