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IanAnderson
2590
May 19, 2015
If you're having any trouble with your order, please contact customer support at massdrop.com/support so that they can help you sort it out!
DrewDunn
75
May 20, 2015
IanAndersonStill waiting to hear back from customer support.
oryan_dunn
37
May 21, 2015
IanAndersonI also have the same issue, received a gray strap that was not a NATO strap. I contacted support as soon as I opened the package and still haven't heard back. This is most unlike Massdrop. I've always had prompt support in the past. What is going on?
Steadfast
1
May 21, 2015
IanAndersonSame as @DrewDunn and @oryan_dunn, I emailed support and have not heard back.
bd6366
0
May 21, 2015
IanAndersonAlso, in the place. I've submitted a support ticket and have not heard back for a couple days now.
_KatW
6
May 22, 2015
oryan_dunnHi there,
Sorry about the delay in our reply! However, it appears that a member of our Support team was able to connect with you. Please send us photos of what you had received and we will be able to help you out with a replacement for the correct straps.
_Kat
DrewDunn
75
May 22, 2015
_KatWKat, thanks for contacting me by email and explaining the delay. I appreciate it.
_KatW
6
May 22, 2015
DrewDunnNo worries! Again, we apologize for the delay. :)