Showing 1 of 162 conversations about:
Southpaw018
17
Jan 10, 2020
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So. The seat of my chair deformed. No big deal, right? 10 year warranty on the frame. December 2: contact Drop. December 3: Drop says that @AKRacingSupport services this model. Contact the email address given. December 5: AKRacing says request received. December 9: AKRacing says Drop has the seat, and only Drop has the seat, and they can't do anything. I reply to both support services. I'm not doing this runaround thing. One of you is going to fix or replace this chair. December 16: No answer from either support desk. Send followup. December 30: No answer from either support desk. Send followup. January 10: No answer from either support desk. Post here. Still waiting, guys. I do not want to continue escalating this, but I will. I just want my chair fixed or replaced. My back hurts.
Jan 10, 2020
curpet
0
May 3, 2022
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@Southpaw018 was this ever resolved? I'm running into the same issue...
May 3, 2022
Southpaw018
17
May 3, 2022
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Drop eventually conceded that they did not have the part and could not honor the warranty, and they refunded my money in full.
May 3, 2022
Leeeoon
1
May 31, 2022
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How long did it take until they finally conceded? My seat is starting to protruding parts.
May 31, 2022
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