Drop + Invyr Holy Panda Mechanical Switches Discussions | Drop

Aug 17, 2020

Time for a new sticky thread because the old one was getting a bit too clunky. August 17th Update About 65% of orders from run 95164, originally estimated to ship on July 31st, have shipped and you should have a tracking number. About 35% of those orders, will be shipping when the next bulk order arrives at our warehouse in 1-2 weeks. After those 35% of orders from 95164 are shipped, we'll be shipping all other orders (that have an estimated ship date of August 30th). There should be enough inventory coming in to cover everything, and also have extras for sale, but we can't guarantee that until we physically have it in our hands and have counted it. More updates once we get the inbound order. Reminder that pre-order discounts end on August 20th, expect prices to be ~25% higher. August 19th Update Latest expected arrival date of the next shipment is August 28th. Assuming we get it on that date, orders will be shipping the following week, August 31st-Sept 4th or thereabouts. Last warning/reminder, that prices will increase on Aug 20th, at 9AM. 70-pack will be $85, 90-pack $105, and 110 pack will be $125. These prices are lower than what we charged in 2018, and orders at these prices are shipping in ~2 weeks. The 70-pack is temporarily sold out (until our next restock comes). August 25th Update: The trucking company called and they're planning to deliver the pallets of switches to our warehouse on Wednesday August 26th. Once they arrive our team needs to unpack, inspect and count the contents of the shipment and then they can start fulfilling. We'll likely start to see orders shipping by the weekend, and everything should be shipped by early/midweek next week. August 25th Update #2: Seeing how all of the 70 + 90 packs are sold out of the inbound shipment (arriving 8/26), we've made the next ship date (end of September ship date) available for sale. August 26th Update: Truck arrived today at 1pm, they unloaded and started unpackaing/counting but didn't quite finish. They think they'll be done in the morning and start shipping tomorrow. Will post another update on the 27th. August 31st Update: Got lots of shipments sent out over the last few days + weekend, I think we'll be completely done shipping by Tuesday/Wednesday. Sept 1st Update: Just a bit more clarity with dates etc. The orders from run 95591 and 96260 (these all happened between June 23rd and August 25th), with an originally estimated scheduled ship date of August 31st, are now shipping and should be done in the next few days. Many people don't have run numbers anymore because we've transitioned our e-commerce system to Shopify (but the transaction dates quoted apply). Once those orders are done being shipped, we'll be shipping orders that came in on/after August 26th based on inventory availability (some of you ordered 110 packs that are in stock, others ordered 70 or 90 packs that may be in stock, or may not be available until the next shipment at the end of September). Estimated ship date for orders on August 26th or after was September 30th so you'll either be getting your switches really early, or around the estimated date. Sept 4th Update: 96% of the orders prior to August 25th have shipped as of today. We were hoping to have them all done by midweek but the warehouse is just swamped. We've called in an extra shift to work on the holiday Monday (this is voluntary, so attendance at this point is unknown), and that'll hopefully help us get caught up. I'd be surprised if the last 4% of orders aren't done over the weekend. For orders after August 25th, some of those orders have inventory and will ship next week, others are part of the next batch coming mid/end of September. We'll be plugging away at shipping those orders once the last of the August 25th group is done. Have a safe weekend. Sept 5th Update: 99.5% of orders prior to August 25th have shipped, the remaining .5% are usually bad addresses that need to be adjusted by CS or other strange exceptions. We'll be starting to ship Aug 25th-Sept 5th orders this coming week. As of today if you order the 70 or 90 pack you'll need to wait for the next shipment (end of Sept), but if you're ordering the 110 pack we have inventory and it'll ship pretty quickly (i.e. generally within 5 bus. days of your order placement). Sept 16th Update: Another shipment just arrived, we'll be unpacking and counting everything, and then shipping all outstanding (70, 90, and 110 pack) orders. Best guess is that all orders will be shipped by the end of next week (hopefully sooner!), which puts us about a week ahead of schedule.

(Edited)

Xyzac

530

Aug 17, 2020

Kevinso more than $1 per switch?

Vote

Aug 18, 2020

What do you mean by two weeks? Like since you ordered?

(Edited)

Aug 18, 2020

bowlcutinmatrixNo my order said it shipped at the beginning of last week Aug 11th but everyday I check back to see if I have the tracking number the date of shipped keeps changing so as of now my order now has a date of shipped aug 17th. It shipped last week but the date keeps changing somehow lol

Vote

Aug 18, 2020

bowlcutinmatrixI ordered my holy pandas back in May sadly

Aug 18, 2020

You should have received a $10 credit and also should be shipped by now. Check your email.

Vote

Aug 18, 2020

DroCropsI did the credit but it hasn’t. I’ve been checking everyday since I got the first notification that my item shipped and there is no tracking number and as I said the date of shipped keeps changing. This is the first notification from last week on the 11th

Vote

Aug 18, 2020

DroCropsBut this is my order status as of now

Vote

Aug 18, 2020

RecklessBTWThere's nothing in your email? Double check your drop account and make sure your using the right email.

Vote

Aug 18, 2020

DroCropsI am absolutely positive. I’ve even checked my spam and there has been no email that my item shipped and no updated tracking information, I’m waiting for drop to email me back and today was my first time checking the update info on the panda page which is why I’m starting to get upset since the shipment numbers have passed mine now. Especially after my shipment was supposedly shipped last week but no update. And Route doesn’t even have any info for tracking on it as well.

Vote

Aug 18, 2020

RecklessBTWYour order shipped out on Aug 11th. There's a handful of accounts that are buggy with our new site conversion (we use a shopify backend now), so that may be affecting the tracking being reported to you. I'll ask a CS agent to email you with the tracking number.

Aug 18, 2020

KevinWell thank you very much for that clarification. Hopefully I will have them sooner than later

Vote

Aug 18, 2020

RecklessBTWGlad to see DROP cleared that up for ya!

Vote

vulq

Aug 18, 2020

KevinI am in the 95164 batch and didn't get a shipment notification, but the status just changed to reserved for shipment. Does that mean it's in the 65% and will ship soon, or does it just mean it will ship in the next batch in a few weeks? Thanks!

iabosi

Aug 18, 2020

RecklessBTW @RecklessBTW There's a bug with the view order screen. Mine is like that too, stating that it shipped today (August 18th) but when following the email link to Fedex tracking I can see it will be delivered tomorrow. In your email notification from Drop when originally shipped you should have a Fedex tracking link. I got an email with Fedex tracking link on 8/7.

Vote

Aug 19, 2020

KevinI have booked the Holy Panda since March; therefore, I would like the tracking page to inform me of the status of the order, I know there were postponements and they reported it through this channel, but I have not received updates on the status of the order since July 17, already more than a month, I do not know if they finally sent the switches or another mishap happened to the package, I have contacted the support, they have written the same thing that was said here, although they did not answer me the reason for the lack of data in the shipment tracking.

Aug 19, 2020

RAV_648Also apparently my order which is being shipped through fedex (I’m in Hawaii) is going to take 3 weeks to deliver?? But says shipped August 11th but has been sitting in the warehouse since then not moving. Fedex with other companies takes literally a week at most to be delivered so I’m there with you

Aug 19, 2020

RecklessBTW3 weeks? If it takes you so long in your own country, imagine yourself outside the United States. (I am in Peru), I will have to mentalize that the order will arrive until the beginning of October, I hope your order arrived before Mr. RecklessBTW.

AsimHP

Aug 19, 2020

KevinSo the next batch won‘t have lube?

Vote

Phlooke

198

Aug 19, 2020

KevinDo you ship to PO Boxes in the US? Or what shipping carrier do you use for shipping within the US for these? (I live in the middle of nowhere South Carolina, and normally receive all Mail at my PO Box, but depending on the carrier some will come down my quarter mile long driveway hah) Just about to place an order, so if anyone who has already received theirs in the US knows who delivered theirs I'd greatly appreciate your help if Kevin hasn't already replied. Thanks!

Vote

Phlooke

198

Aug 19, 2020

RecklessBTWDownload the shop (shopify) tracking app and input your email address that you use for your drop account and it should automatically find your order and show you exactly where it is on GPS map and gives you updates etc. Extremely handy when you have several group buys or orders you might have forgot about

Aug 19, 2020

PhlookeNot 100% sure about PO Boxes. I've heard different results so ymmv. We ship in the US using Fedex Smartpost (Free), and if you pay for upgraded shipping it's Fedex 2Day or Fedex NextDay services.

Vote

Aug 19, 2020

RAV_648Based on the tracking it looks like the courier got confused (bad address, or whatever) and decided to stop delivering the package and bring it back to the Drop Warehouse. Once you contact Customer Service they should get you sorted out and either send you a replacement pack of switches or give you a refund.

Vote

Frensic

Aug 19, 2020

KevinMy order says "shipped" with a tracking number but it has been a week with no updates. I contacted fedex and they said they has not yet received the parcel to ship it out. I thought the fifo issue is dealt with and I see some people who ordered in May-June receiving their switches. Is there another issue with fifo? Ordered back in April [94759]. My switches are not in transit or sent to fed ex to be shipped. Is it going to ship or do I have to wait next month?

Vote

Aug 19, 2020

FrensicIn the case where Fedex doesn't update tracking after many days (As is the case in your order), usually it's because your order got lost at the fedex sorting depot before the initial scan, or didn't get loaded onto the truck properly. CS should be reaching out to you to dispatch a new set of switches to you.

Vote

Aug 20, 2020

KevinI thought that the problem that had arisen in my order was caused because they sent some packages that had to be sent after others, of which my order was and therefore they gave me $ 10 compensation, and not because the courier got confused. Therefore, I do not understand your answer and I kindly ask that you update my order on the drop page or send me updates to my email, since I am concerned about the investment I make in this product.

Vote

Kingfriday7th

Aug 20, 2020

Kevin I never received an email with a tracking number or saying this item was shipped. I have received numerous other emails though. You said my tracking number had delivery on the 17th, the 17th, 18th as well as the 19th have come and gone. Still no email, no tracking number, no delivery or functional UI (everyday says "shipped on [current day]" since the 9th) for this first batch order. Contacted customer service days ago and still no response.

(Edited)

Vote

Aug 20, 2020

RAV_648DHL is apparently not delivering to your country right now... That's why the package was returned to us. Customer Support will reach out to you and sort out something. This is just a COVID problem that needs to get sorted out, hopefully we can find a courier that will deliver it, if not you'll get a refund.

Vote

Aug 20, 2020

Kingfriday7thYour tracking shows your package was delivered a couple hours ago.

Vote

Aug 20, 2020

KevinIt is strange that DHL is not delivering packages to the country I am in, considering that I have ordered a Drop Ctrl HP, on August 18 I checked the keyboard tracking and it appears that it is being processed in the local distribution center.

Vote

Aug 20, 2020

RAV_648COVID makes everything strange. We have 100+ packages sitting at a random warehouse in Germany right now that we're trying to get back that DHL won't return to us, or deliver to the customer :(

Wayniq

Aug 21, 2020

KevinWhat you just said about the Germany warehouse is worrying...just checked my tracking status (run 94759), which was shipped from US on Aug 12. And the latest update is that its processed at a Transit facility in Frankfurt and its been sitting there since Aug 17. How would we know if our item is one of those "sitting at a random warehouse in Germany" that DHL won't return nor delivery? Have a sinking feeling mine is one of those. Any clarity would be appreciated.

Vote

Aug 21, 2020

WayniqYou’d know because of tracking, also those packages got “stuck” during the thick of COVID when couriers were changing their policies daily (now its weekly/monthly). For international shipments it’s normal to take a week or two, as of now you shouldn’t worry.

Vote

Wayniq

Aug 21, 2020

KevinAlright great that's good to know. thanks for the reply!

Vote

smilindown

Aug 22, 2020

KevinI am a part of the 95164 run and my estimated shipping date says july 31st and I haven't received any tracking info on my order, does this mean I am just going to receive my tracking information late, or am I a part of the other 35%.

Sublime_Lime

Aug 22, 2020

smilindownI believe we are part the the 35%

Vote

rudivien

Aug 23, 2020

KevinWhat is the reason for increase in price?

Vote

schwarzgrau

207

Aug 23, 2020

rudivienMaybe they figured out, that Polycarbonate and Nylon are much more expensive than POM.

Vote

Theracraft

Aug 23, 2020

Kevinwhen will that next restock for the 70 pack be? realy dont want to wait to long and then not be able to order for a while.

Vote

Aug 24, 2020

TheracraftDoes anyone ever read the pinned comment? Your answer is literally right there.

chrystalzou

Aug 24, 2020

KevinI'm part of run 95164 and have been patiently waiting for my order to ship by checking these updates. Per the August 19th update, is the "latest expected arrival date of the next shipment" referring to the last 35% of run 95164 (which I assume I'm a part of, as my order hasn't shipped with the first 65% of run 95164 that was communicated to have already shipped), or is this "next shipment" referring to later runs past 95164 being shipped before customers in 95164 have had their orders shipped? tldr when can we expect fulfillment of run 95164?

Vote

A community member

Aug 24, 2020

bowlcutinmatrixWhere is the "real full refund" if you sent them back by not being POM? I can't see that answer.

Vote

Wayniq

Aug 25, 2020

KevinHi Kevin, as per your above guidance, it's been 2 weeks and item still hasnt arrived Current status is still "processes at a transit facility" in Germany - since Aug 17. Surely it should have left Germany by now...I've sent 2 messages to the support team but havent got a reply. Hope to hear from you soon. Thank you!

Vote

dimbus

Aug 25, 2020

Kevinmeanwhile glorious is launching their own holy pandas with a stem made of POM just for $30

Theracraft

Aug 25, 2020

bowlcutinmatrixam I stupid? where?

Aug 25, 2020

chrystalzouYour order will ship in this next batch, should be in the next ~7 days.

Aug 26, 2020

TheracraftAugust 19th - "The 70-pack is temporarily sold out (until our next restock comes)." August 25th - "Seeing how all of the 70 + 90 packs are sold out of the inbound shipment (arriving 8/26), we've made the next ship date (end of September ship date) available for sale."

Winny

Aug 27, 2020

Kevinwhen will my pack of 90 (batch number 95591) ship? this whole thing has been confusing tbh

GregHock

Aug 28, 2020

Kevin95164, just got the shipping email!

Vote

timetimetime

Aug 28, 2020

GregHockHow do you view batch number?

GregHock

Aug 28, 2020

timetimetimeIt's part of your order number on the transaction page.

Vote

j9t11

Aug 28, 2020

GregHockI’m not seeing mine, I see in my other orders its MD- and then the batch number and then other numbers. But for me for these switches it just says DROP- and then a bunch of numbers

Aug 28, 2020

j9t11Same for me. So it's quite confusing

Vote

vulq

Aug 28, 2020

GregHockNice, same batch and no email yet :(

Aug 29, 2020

RecklessBTWOrdered my holy pandas July 31 still nothing but orders keep getting filled ....maybe hire a few more people in the shipping dept .

Maby842

Aug 29, 2020

KevinPurchased June 18th. Received shipping notification today

Aug 29, 2020

KevinIf my order status is "Order placed with the vendor" can I expect it to ship this time too? I cannot see which order I'm in because it doesn't say MD- it says another number.

(Edited)

Aug 30, 2020

Maby842same I got pre shipping tracking info the day I made a complaint how timely ...

Davesday

Aug 30, 2020

InsaneBlitzYeah I got the same status around 27th or something. Looking at past discussions, it could mean so many things. From my perspective, the details said it will ship in 31 August 2020 when I placed the order. If it says 'order placed with the vendor' does that mean they're just starting to 'put things together'? I understand production lead times but not sure how does that fit into this 'ships 31 August 2020'. I also understand it is also an estimate but production lead times are normally weeks, so this estimate could be way off.

Aug 30, 2020

DavesdayIf they cant even keep the promise of posting an update on the 27th then I doubt they can keep the promise of the shipping date lmao.

aaronn

Aug 30, 2020

bowlcutinmatrixAgreed. I ordered mine July 29th so I'm gonna be pretty disappointed if they can't make a shipping date over a month after. If they take too long I might just cancel my order and buy the Glorious HPs instead.

(Edited)

6egg

Aug 30, 2020

aaronnyep, i sent in a support form and complained, glorious hps are looking like the move right now, it’ll be cheaper, more organized, and it’ll probably even arrive quicker than these hps would even though i’ll order them a month later

Anim_Eh

Aug 31, 2020

KevinI ordered back in the beginning of the month, and the order said estimated shipping is August 28th, then changed to August 31st, now its changed to September 30th. But when I go to my transcript/ order it says August 31st. I hope they ship out soon. I've been waiting a month since I ordered.

(Edited)

Vote

Aug 31, 2020

Anim_EhIf you check the posts from this thread you’ll see expected shipping dates and details pertaining to order numbers.

Vote

timetimetime

Aug 31, 2020

KevinStill waiting on that 27th update, I'd really just like to know if my order will be shipping with this batch or if it's going to get pushed to September. This was my first drop and everything about it has been a bad experience.

Aug 31, 2020

timetimetimeSame. Is your order status currently on order placed with Vendor? Mine still has an estimated 31st date too

Vote

Aug 31, 2020

Kevin @InsaneBlitz Same...

Vote

Aug 31, 2020

ilikepancakesHe finally updated. Shipping will continue through Wednesday. Let's hope for the best!

Aug 31, 2020

InsaneBlitzYup

Vote

aaronn

Aug 31, 2020

InsaneBlitzConsidering the update for, "Will post another update on the 27th" was a week late, let's hope, "I think we'll be completely done shipping by Tuesday/Wednesday" doesn't go the same way.

(Edited)

Aug 31, 2020

aaronnYeah...

skalynchuk

Aug 31, 2020

KevinFYI Ordered mine 6/14/2020, shows shipped 8/29/2020. Ordered on batch 95164 Shows a DHL number, but no info yet. I assume leaving sometime today.

Vote

Aug 31, 2020

KevinI ordered my switches july 18 when whould they be shipped?

Vote

aaroncook5

Aug 31, 2020

KevinAny insight into what "reserved for shipment" under order status might mean? Ordered Aug 16, so I'm not optimistic I'll get mine in this run, esp as I have no idea how to find my run number since it's the DROP-XXX format. (Which is fine with me, I purchased expecting it to take a few months, just trying to keep up to date.)

(Edited)

Aug 31, 2020

InsaneBlitzIt changed to reserved for shipment

Aug 31, 2020

ilikepancakesYup same here. Let's keep our fingers crossed

Vote

Sep 1, 2020

Kevinwhen would you get a tracking code? im order 95591

Vote

Bluemercury

Sep 1, 2020

potatolov3rIm also order 95591. I hope they wont use fedEx to Portugal.

Vote

TLD.Ronin

Sep 2, 2020

KevinHow do you check your order number?

Vote

Sep 2, 2020

BluemercuryMD-95164 jus left PA, Panama Sep 1 otw

Vote

Sep 2, 2020

two7boyzSo they're not even close to shipping out 95591 orders nice.

Vote

Bluemercury

Sep 2, 2020

bowlcutinmatrixyikes...

Vote

BigSmoke420

Sep 2, 2020

Kevin“I think we'll be completely done shipping by Tuesday/Wednesday” very nice

Ipwatchco

Sep 2, 2020

KevinHello - Has order number MD-95591-4684873 been shipped yet? Thank you.

Vote

timetimetime

Sep 2, 2020

Kevinwell, mine should *ostensibly* be shipping today... waiting on it

Vote

Nolanz2

Sep 2, 2020

KevinHey guys, my 95591 order from July 27th shipped today.

Vote

dropitlikeitsh0t

Sep 2, 2020

KevinI'm a 95591 from June and still reserved from shipment. My friend ordered a week ago but they shipped their stuff right away.

Vote

Nolanz2

Sep 2, 2020

dropitlikeitsh0tI ordered a 90 pack July 27th (95591) and got tracking today.

Vote

Sep 2, 2020

Nolanz2I'm also appart of 95591 where did you get the tracking?

Vote

Nolanz2

Sep 3, 2020

potatolov3rvia email, or through the transaction page here on drop under order status.

Vote

BigSmoke420

Sep 3, 2020

KevinHas anyone else’s order been on reserved for shipment for the last few days. I ordered July 26th

raud001

Sep 3, 2020

BigSmoke420Mine has been on reserved for shipment. Ordered on August 8th.

hamphrey21

Sep 3, 2020

BigSmoke420I ordered on June 30th on run 95591 and mine is on reserved for shipment

Vote

BigSmoke420

Sep 3, 2020

hamphrey21Damn June 30th you ordered 2 months ago?

Vote

markwatney

Sep 3, 2020

BigSmoke420I ordered June 23rd and just got shipping info this morning

Vote

Denguin

Sep 3, 2020

Kevin95591 here, order just shipped.

Vote

Sep 3, 2020

Denguinhopefully it doesnt take too long to actually arrive at our doorsteps

Vote

Sep 3, 2020

Denguinim also apart of 95591 and it still says reservered for shipping?

Winny

Sep 4, 2020

Kevini ordered on July 10 and I’m hearing people having their orders shipped before mine, honestly not happy about this drop, you also advertised these as POM, Turns out they’re not wow :/

aaronn

Sep 4, 2020

WinnyI'm in a similar situation so I contacted customer support last night and they replied, "It looks like we are currently allocating your switch order, it should only be another 1-5 business days before your order is shipped. Please keep in mind weekends do not count as business days. I'm sorry for any inconvenience in the meantime."

DogWithEyenox

Sep 4, 2020

KevinI ordered august 14th, its friday and it still says it hasnt shipped

Vote

Jayb20

Sep 4, 2020

KevinI ordered a pack of 70 switches on August 16th and for the last couple of days my transaction said “reserved for shipping.”I just received an email today that my package has shipped.

FikeChai

Sep 5, 2020

KevinThis is my first time ordering from drop and through observing the number of people asking for updates just made me discover this new found respect for Amazon.

Vote

Sep 5, 2020

FikeChaiit's because we have been waiting a long time. Imagine if Amazon told you your product would come in a week, and then it doesn't come for months. BTW my delivery was just pushed back more than a week, who knows why...and it's already taking an absurdly long time to ship from PA to CA.

chrystalzou

Sep 6, 2020

chrystalzouReceived it today, thank you!

Vote

markwatney

Sep 6, 2020

chrystalzouhow long did it take from getting tracking to delivery?

Vote

markwatney

Sep 9, 2020

KevinIf anyone cares, I got shipping notification on Thursday September 3 and I received it last night Tuesday September 8th

TIffToffToe

Sep 9, 2020

KevinYoo... My package was apparently "in transit to destination country" on sep 1. Its sep 10 now, so it took a whole ass week plus plus and its still in the air??? How???

Sep 9, 2020

TIffToffToeWell since its ecommerce DHL (Im assuming its DHL because you're saying "in transit to destination country") its by truck Im pretty sure. Max is about 2 weeks so don't worry about it for now.

Vote

Sep 9, 2020

KevinThis has been one of the worse online merchandise experience I've ever had. Aside from the 3+ month of wait, the package was never delivered to me. Fedex marked it as "delivered" but it honestly couldn't have been because I live in an apartment with package lockers. All delivered packages goes to a locker with a notification sent to my phone in real time and I never got one. I checked the leasing office and even asked them to check the other lockers for me in case it was misplaced, but it was still not found. So, I contact Fedex as well as Drop for support. Drop's immediate response to me was to wait and asked me to contact their carriers myself, including USPS. I did that for 3 hours and received no helpful information. So then I reply to Drop with an update and their response still to "just wait". A week later I'm done waiting, I send screenshots of my locker notifications and my conversation history with Fedex and USPS to Drop. Drop finally responds asking for my address, but after I give them my address their response to me is "we don't normally cover items marked as delivered but we'll make an exception for you and give you a refund." Without asking me if I still wanted the item, they went ahead and processed the refund. And if you guys really don't normally cover items marked as delivered why did you make me wait and contact your carriers for you??? You could have at the very least saved me another 3 extra hours of trouble. All this plus the 3+ month of delayed shipping, I really wish there were a class action lawsuit against Drop. Needless to say, I will never be purchasing from Drop ever again.

Luluna

274

Sep 10, 2020

bbb123It 100% sucks that you had this experience :( From your story though, I think Drop handled it okay. I think for vendors, they're not covered by insurance if the carrier marks it as delivered. The fault most likely belongs to your final carrier, and they either delivered it to the wrong address or something else funky. I know I've certainly received other people's packages before (multiple times...) and I would walk it over to the intended address if close enough. It also isn't unheard of for packages to be marked as delivered and for the package to magically turn up a couple days later (though now that I think about it, I wonder if its because it was delivered to the wrong address and the kind recipient delivered it....) Also, not trying to defend Drop - I'm peeved about their POM deception and their response as well - just giving credit where credit is due, lol.

Sep 10, 2020

LulunaI disagree: 1. They should have told me right away that the most they can do is refund me after a few days. I wouldn't have spent hours looking for them. 2. It was extremely difficult talking to Fedex because every rep I spoke to asked me to contact Drop to submit claims. Most online merchandise stores have procedures in place to contact the carriers when something like this happens. Where is Drop's? 3. They refunded the order without asking me. Having waited for these for 3 month, I don't care about the few bucks. When I asked for a replacement instead the response I got was "sorry it's already refunded and we're already making an exception for you anyways." Overall yes, it's not Drop's fault that there's delivery issues but delivery issues are part of business that should be taken into account. When something like this happens and you throw your hands up and say "sorry dude not my fault" really reeks of negligence.

Luluna

274

Sep 10, 2020

bbb123I'm not trying to argue with you and make your negative experience even more negative. I agree that the outcome is ultimately far from desirable. You bought something presumably because you wanted it. You didn't get it after waiting three months. Your frustrations are understandable and expected. It seems to me that if Drop really didn't account that " delivery issues are part of business ", then they wouldn't have refunded you at all. They took responsibility by refunding. Is it the best outcome? Definitely not. Everyone is unhappy. Drop ultimately lost money from the transaction. You have no switches. Is it a fair outcome though? To me, yes. All that being said, have you tried re-ordering and submitting a ticket asking them to honor the original preorder price and to prioritize it for shipment based of your experience? I don't know they would say, but I imagine that they would at least honor the original pricing. Can't hurt if you still wanted the switches.

Vote

Danojr

Sep 10, 2020

markwatneyWow, thats quick. Did you use FedEx SmartPost?

Vote

Sep 10, 2020

LulunaWell you are. Like I said, I disagree that Drop handled this correctly. There's many "fair" outcomes, and if I was looking for any "fair" outcome then I wouldn't have cared to write this. Besides, I don't think that it's fair that I spent month waiting and hours contacting carriers and looking for the package just to have Drop tell me "too late here's your refund." They could have sent me another one instead of the refund and that's also "fair" with the same amount of effort for them, and I would have been happy. It may be fair to you but not to me.

Vote

dimbus

Sep 11, 2020

Kevinthe last update of my order was on Sept 2, are you guys having this issue too?

Sep 11, 2020

dimbusworth the wait the switches are amazing .

Vote

Davesday

Sep 13, 2020

bbb123So just curious, Fedex was unable to trace back who actually accepted the parcel? Normally they ask for name and signature. Fedex should be able to track down the employee/driver who delivered the parcel too. I find it funny that Fedex just left it at that?

Vote