Drop + Invyr Holy Panda Mechanical Switches Discussions | Drop

Aug 19, 2020

Hi Everyone, Recently we’ve seen a lot of discussion around the materials used in Holy Pandas and we feel the need to clarify. When we launched the Holy Panda switch in 2018, we confirmed the top housing was Polycarbonate: https://drop.com/buy/massdrop-x-invyr-holy-panda-mechanical-switches/talk/2280647?utm_source=linkshare&referer=R6FTNP So every Holy Panda out in the wild is using a polycarbonate top housing that’s painted to match the Nylon bottom. Quick note: Nylon is a thermoplastic, a class of plastics that melt to liquid when exposed to heat (gets more slippery under friction/heat), and have poor impact resistance. Polycarbonate has great impact resistance, and bad friction behavior (ever rubbed two CD cases together?) so poly/nylon blends are very common. When we re-launched the Holy Panda switch in Feb 2020, we posted saying the housing was going to be POM: https://drop.com/buy/massdrop-x-invyr-holy-panda-mechanical-switches/talk/2572608 This was a miscommunication; Holy Panda housing is and has always been Polycarbonate top with Nylon bottom. If you purchased out of a desire for POM switches, we apologize for the confusion and we’re glad to offer a refund, please reach out to support via your transaction page. If you purchased out of desire for the Holy Panda switches that have been highly recommended since release, know that your Holy Panda switches are representative of every other Holy Panda switch we have produced. The Holy Panda page has been revised to correct this typo. Sorry for the confusion and a big apology to the MK theorycrafting community for the anti-climactic conclusion.

(Edited)

Squidd

Aug 20, 2020

WillThanks for the clarification. This is good to know

Vote

keyboarder42

Aug 20, 2020

WillKnowing this now, can anyone chime in on how different these drop "holy pandas" compare to what the community would consider an OG holy panda switch?

Vote

A community member

Aug 20, 2020

keyboarder42To my ears, these have slightly less ping, but I can only hear a difference when I'm holding the switches right up to my ears. I doubt I could reliably tell them apart in a blind comparison. The experience of typing on the two is nigh indistinguishable.

aidanyyyyy

Aug 20, 2020

keyboarder42these are much scratchier and depending on what spring you use, have worse springs. you can always spring swap though. however they are 100% scratchier. in my comparison they also have less of a “pop” sound, compared to my yok mint pandas. sound is preference however, but I do believe my yok pandas have more of the “holy panda sound” people are looking for. nevertheless, these drop pandas are for sure scratchier. they also have pretty bad springs stock. overall I wouldn’t recommend them, especially for the price. if you really want holy pandas, I would recc making your own. otherwise I would recc getting durock tactiles/lilacs/t1s/koalas (they’re all the same). they’re half the price and muchhhhh smoother, with a large tactile bump as well.

MadFlays

Aug 20, 2020

WillDoes this mean that all future runs of HPs are going to remain the same? Or is Drop still looking to make POM switches?

•

Aug 20, 2020

MadFlaysWe'll explore a POM switch if there's sufficient interest, but we'd approach it the same way we're approaching other switches this year, as a discrete project, etc. Would be called something else, maybe grease panda :p

Aug 20, 2020

WillYou talking about a miscommunication, calling it a confusion or a typo, but you are basically used false advertising to sell the switches, no matter if you knew or you didn't. I seriously don't care how and if BSUN is accountable, cause I bought the switches from you and you need to check if it's true what you're claiming. Now you tell us we can get a refund, BUT as far as I got the help section article about refunds right I still need to pay custom fees and shipping for switches I only bought cause you advertised them wrongly (unlubed POM switches). And that you are always have sold fake POM switches doesn't make the situation much better I guess.

(Edited)

mondren

Aug 20, 2020

WillThanks for the information and clearing up the confusion. Can you please address the report of the switches arriving factory lubed? Mine arrive today, and while I was planning to lube the switches, I was not planning to remove anything from the factory.

Pomato3

Aug 20, 2020

Will @Will How do I get my 'Full Refund' Am I'm going to be compensated for returning these switches back to drop? Shipping is going to cost around $45 USD to ship them back.

ricson.chua

Aug 20, 2020

WillMaybe fix that comment about it being unlubed too when a represntative from drop clearly just told us that it WIPED. Huge difference and false adverstising at its best too. Again I would like to reiterate that this is not nitpicking! The description is just outright deceptive!

(Edited)

noodleman

Aug 20, 2020

Pomato3Same. While it's fine for US buyers with their free returns I doubt international buyers would be so lucky, not to mentioned the taxes and duties paid for an falsely advertised product. @Will would it be possible to get a partial refund on the product instead?

(Edited)

Aug 20, 2020

ricson.chuaMaybe they should advertise them as more expensive Halo switches and all the problems are gone.

(Edited)

Aug 20, 2020

Pomato3Contact support via your transactions page and ask for a refund. Instead of shipping them back, we'll ask you to record yourself destroying them, maybe you could burn them? Outside though. (Joke folks, don't burn plastic)

(Edited)

SoupThatIsTooHot

Aug 20, 2020

WillLol what?

Pomato3

Aug 20, 2020

Will @Will contacted them, they said they will not refund the shipping costs. you got to be kidding me right? I live in Hong Kong and you're asking me to burn switches on the streets??? they didn't say anything about burning the switches. here is the reply "If you are interested in a return, please know that return shipping is paid by the customer. Additionally, any inbound/outbound shipping fees, taxes, and duties/customs are non-refundable. You may review the details by clicking here." this is for a falsley advertised product and people like us get the short end of the stick.

(Edited)

Aug 20, 2020

SoupThatIsTooHotAlright, the real policy is that we pay for the return shipping (we don't refund VAT, that's between you and the government) and give a refund. Based on the cost of return shipping, cost of team members time working on it, it would be easier for everyone and more economical if we had a "proof of desctruction" policy, but that's not ready today. Having made this offer in the thread, I will make good on it should pomato3 produce a video of burning said switches, but otherwise it's standard process.

•

Aug 20, 2020

Pomato3Please reference the thread and explain you're requesting a refund because the item was not as described.

•

Pomato3

Aug 20, 2020

Will @Will I refferenced the thread by replying to the original email. I will not produce a video of burning the switches because the only open areas in hong kong is on the streets where 100's of people walk on every minute. I could pour bleach on it but not sure if thats going to do anything to destroy the switches.

(Edited)

Aug 20, 2020

Pomato3Lol sorry for the confusion, you don't have to do any of that, support will get back to you with a refund and further instructions.

•

ScurySnek2

Aug 20, 2020

WillIt was literally advertised as a POM holy panda that was unlubed, and people thought of it as such. Videos were made calling them POM holy pandas. https://www.youtube.com/watch?v=KeSfHHjfeYQ You can't just turn around and call that a typo, and get away with it scot free. Is this not complete false advertising?

noodleman

Aug 20, 2020

Willso because Drop lied to us we have to end up paying taxes and fees on an something we would not have bought otherwise? so we lose either way?

Aug 20, 2020

WillWhy did you guys call it POM?

Chuuuu

Keyboard Club Member

Aug 20, 2020

WillIf it were pom, it'd probably be easier to burn. nylon and poly? diff story

Lafferty

Aug 20, 2020

noodlemanI would also like to know this since it is expensive to ship back internationally. I think a partial refund is fair due to the false advertising.

Aug 20, 2020

Chuuuulol

Vote

bigfishkb

Aug 20, 2020

WillWe can't burn them because there is no POM in them. Nylon self extinguishes and melts. That is why you are apologizing in the first place! This is a pretty convenient error as it allows you to market a switch with characteristics people want, but not actually follow through on your promises. It was just an oopsie, so whatever. You have caused harm to the drop brand with dishonest marketing and poor quality control. You don't deserve the business of the mechanical keyboard community.

edmondhxu

Aug 20, 2020

Willthis is ridiculous blatant false advertising. i always knew something seemed wrong, but it literally took people in the community having to melt switches to call you guys out on your convenient "mistake". if you actually cared you would refund or partially refund all victims regardless if they can return the switches or not. by now so many of us have soldered them onto boards or lubed and filmed and spring swapped them. our time and effort is wasted on top of our trust in this dishonest company.

Fieel

Aug 20, 2020

WillThis is unacceptable and the sheer fact that you want people to destroy them is absolutely bonkers. Can we do something to defend ourselves from this blatant abuse of false advertising? I feel absolutely cheated.. you own a full refund to all buyers and a formal apology to everyone. Calling it a typo is just the cherry on top.

(Edited)

smxepher

Aug 20, 2020

WillDO NOT BURN POM ANYTHING. Polyoxymethylene can produce formaldehyde, a serious toxic gas that can cause anything from mild irritation to burning in your eyes and nose. This is a very dangerous thing to recommend, even when you say to do it outdoors. He has since edited it to say that it was a "joke." Not the time for a joke when your company is SEVERELY fucking up, bud.

(Edited)

Aug 20, 2020

WillWow very nice, false advertising and suggesting some stupid solution, and that’s from a CPO, well done Drop.

Aug 20, 2020

FieelYes, this absolutely was not a typo. Nyllon is a typo. If POM really had nothing to do with this product then why on earth would they hit the keys "P" "O" and "M" in order on the product description? Why would they paint the housings to look like POM? Drop, or Will, absolutely knew that POM was considered desirable to this community and I do not believe for a second that they were unaware of the materials being used to make the switches they commissioned.

(Edited)

geoffdavis

Aug 20, 2020

WillWouldn’t the sales numbers around the POM Holy Panda drop be enough to warrant this?

indifferent

Aug 20, 2020

WillThis is absolutely ridiculous how do I request my refund on these switches, that are obviously falsely advertised

itsHuey

Aug 20, 2020

keyboarder42After multiple test and looking at others experience on reddit, I can say these are worse in every way. They’re more scratchy, less tactile, and there’s more spring ping.

TalksToChalk

Aug 20, 2020

itsHueyCrazy! But some Drop employee who obviously wants to make his company look better posted that there is almost no difference! Who do i believe???

Shikada

Aug 20, 2020

WillThat joke was in very poor taste Will, seeing as how you as a company really dropped the ball here. People are right to be angry.

slavv

Aug 20, 2020

schwarzgraufacts, bless up king

slavv

Aug 20, 2020

Will'we don't refund vat' So what you're saying is you lied about your product, *twice* 1 'unlubed' 2 'housings made of pom' and you won't be issuing full refunds? As in: a customer will have spend 100 dollars with you, returned due to the false advertising, and you refund them less than 100 dollars? or am I misunderstanding the not refuding vat statement? It's like you're asking for your company to burn, smells like a class action lawsuit to me... It is your mistake, it is on you to pay for return shipping, import fees, tax and fully refund your customers.

(Edited)

quantumlock

Aug 20, 2020

WillWill you be lowering the price given the lower quality materials?

MrMocha

Aug 20, 2020

WillSeeing as this is creating a very negative impact on Drop in the mech community, will you guys make this right by sending out new housings?

MrMocha

Aug 20, 2020

WillA respectable company would let the customer keep the wrong product and send out a new one free of cost.

A community member

Aug 20, 2020

TalksToChalkThe feeling of switches is subjective. I am not particularly sensitive to scratchiness, spring crunch, and ping. To me, the difference is negligible. I don't think I could tell them apart blind under normal usage conditions. Maybe you can. I didn't say there wasn't a difference. You are welcome chime in with your opinion. The point is that it's a slightly different experience for different people. That said, I don't appreciate you accusing me of ill-intent. I offered my honest opinion of the switches, whether or not you believe it.

Aug 20, 2020

itsHueyPersonally I owned the Invyr drop HP, “POM” V1 and V2, and I can confirm they are getting worst everytime. V2 being most scratchy (near unlube creams level and some with insane pings. V1 housing is somewhat fragile and will break if you apply to much force pulling it out. For Invyr x Drop HP, it’s worse compared with my friends yok pandas (smoothness). I regret building it on my keycult now.

SuperableTie4

Aug 21, 2020

WillYou lost all of our trust. It’s not only an issue of scamming people out of switches they wanted, now we have to remove them from our $600+ boards. I thought I had built my dream board but that was a lie. And deep down I knew it was because even after lubing them, they still felt scratchy and I blamed it on myself or maybe the fact that my expectation were too high. When in reality there was something off. Also they were advertised as un lubed. There was definitely lube on at least half of them when I was lubing them myself.

SuperMcRad

150

Aug 21, 2020

WillI mean, shouldn't there be sufficient interest built into the number of switches you've sold? The POM housing was the selling point for me, granted that is anecdotal. I'd suggest taking note of the % of returns based on this and take that as a decent metric. Though, I wouldn't expect a portion of those returns as returning customers, either.

kenbalbarino

Aug 21, 2020

WillSo what do I do from here? This is my first experience/purchase with Drop and it's not looking bright. I even bought the fake Yasha keycap that went around. Now I have two falsely advertised/fake products coming my way. Hopefully nothing happens with the Oblivion Keycaps I ordered.

(Edited)

lukelight27

129

Aug 21, 2020

WillIm genuinely curious on what the communication issue was when very clearly, this drop was supposed to be made of POM. I've tried to be reasonable and take most of drop's other controversies for your word, but damn does this look like "ask for forgiveness, not permission".

WTFMASSDROP

Aug 21, 2020

WillWere you seriously expecting us to burn plastic, which is nylon no less knowing that it's much harder to burn than POM and accompanied with the danger to your customers' health ? Lmao. Tasteless joke, no less. I think someone already reported these blatant false advertising (fake housing material and "unlubed") to the authorities. Good on them. For anyone who cares about these guys' fuckups on Holy Panda, here's the list:

Had the audacity to open the first run of the group buy at the same time / earlier than BSUN group buy out of nowhere, in order to steal some potential customers from BSUN GB when the latter already had proof of their product while Drop only had their claim of being able to produce Holy Panda but no proof / samples at the time
Sending the original (OG) Holy Panda to a reviewer (who invented the concept of Holy Panda in the first place) and claiming (i.e. lying) that those were the samples of Drop Holy Panda instead. Later backpedalling and said those were just "proof of concept" ==> Worst mistake Drop have ever made
Delivering to 2nd batch customers rather than to 1st batch who ordered in February, which is much earlier
False advertising about housing material
False advertising about these being unlubed

(Edited)

Kiviskus

Aug 21, 2020

Will@will Why in the hell did it take you 6 months to own up to the fact that these are not pom? Clearly you guys knew before and chose not to disclose so it didn't impact sales. Absolutely disgusting tactics all around from this group buy.

Aug 21, 2020

i DoNt SeE wHy PeOpLe ArE sO uPsEt

Hoang242

Aug 21, 2020

WillAre you serious? Trying to save on return shipping cost? What kind of moron advise people to burn plastic so we can inhale all the toxic fumes? Yeah sure really funny joke.

Hoang242

Aug 21, 2020

comeonreallyOh wow, they did us a solid for offering a full refund. Even though, they falsely advertised their product. This could get them a lawsuit where I'm from. In fact, I hope they would get sued.

A community member

Aug 21, 2020

comeonreallyWhy they are upset about the joke of burning them, but okay, take it out of context.

Digitalq

Aug 21, 2020

Willis it possible to get a partial refund? I thought getting hps made of pom was pretty neat, I still intend to go through with the order as I want the product and 3pin switches saves me the trouble of cutting 5pins down. But still misled and the product isn't what was originally described when I purchased...

Aug 21, 2020

If these were never, ever going to be made with POM housings, why would anyone type the letters "P" "O" and "M" in that order on the product description page? Further, why then go on to describe the (desirable) properties of the material? What purpose could that serve?

Aug 21, 2020

LOL i did you the favor of including context in the screenshot, im pretty sure a normal sympathetic person would have no problem understanding why people are upset over the co-founder of the company making an unwarranted joke after being called out from a mechkeys community member that went through the effort to call out a shady company's shady practices through a burn test video. if you cant see why people are upset about a joke from the top when they're already furious after being lied to... *shrug* (:

(Edited)

UnhappyMassdropper

Aug 21, 2020

slavvClass action lawsuit

A community member

Aug 21, 2020

LennyMAgain, it was miscommunicated to us that they were POM. We should have done our due diligence to make sure that was true, but it was never a case of selling them as POM with the knowledge that they were not.

HurtReynolds

Aug 21, 2020

WillYou are a joke. You not only advertise falsely, but have an attitude and unprofessional policies when you get caught. I will never buy anything from Drop again. You deserve to be fired, but Drop is so inept that I know that will not happen. You are frauds.

A community member

Aug 21, 2020

comeonreallyIt was an honest mistake (HPs not being POM), but people who are convinced that we are out to screw the community won't change their minds regardless of how apologetic or how truthful we actually are. If a small joke is too much, then I don't know what to tell ya.

Aug 21, 2020

The manufacturer Drop engaged to produce these switches volunteered that they could make the housings from POM and then didn't? Or, did Drop ask if they could be made from POM?

A community member

Aug 21, 2020

LennyMThe former. We never requested a material change, but rather were simply notified of it and we took them at their word.

Vote

Hoang242

Aug 21, 2020

False advertisement is false advertisement. You are dealing with a serious matter right now. Tossing joke around is very bad choice and it was a shitty joke no less. Offering a full refund meaning that the customers are entitled for 100% of what been taken out of their bank account not minus VAT. Own it up to your customers so may be a lawsuit is not heading your way.

keyboarder42

Aug 21, 2020

So... what's the difference, will I even notice? I want to at least give these switches a try before writing them off. Does anyone actually know?

Vote

A community member

Aug 21, 2020

Hoang242ok

Aug 21, 2020

this community is full of adults willing to pay for their hobby, that expect to be dealing with other adults in the vendor market that can be professional when they seriously let down their paying customers. the outrage wouldn't be this bad if the response you guys gave wasnt so horrendous. "burn em" "ship em back, but you're burdened with the cost of VAT and your wasted time and effort and etc, for our mistake sozsoz<3" people don't need jokes right now, they need solutions to the immutable fact (regardless of your insistence this was an "honest mistake") that in the end, people were told they were getting something, and then those people found out THEMSELVES it wasn't what you told them it was, and then you don't provide a considerate, sympathetic, urgent response to those people. but if dealing with rightfully angry customers is too much, then i don't know what to tell ya.

Aug 21, 2020

lol are our comments being deleted? very nice work dudes

Aug 21, 2020

comeonreally ((((((: "everything is fine and we're all very satisfied with drop's customer service and product management!"

Aug 21, 2020

you are the man! i posted that and it was deleted immediately, tried to post a picture of me being notified that comment was deleted and that wont post either

(Edited)

A community member

Aug 21, 2020

comeonreallyNope, nothing's been deleted. Your comments still show up under your profile. Just issues with the site.

Vote

Scriba

Aug 21, 2020

are you serious? that's not true at all. The feel and sound of the switch is way different.

Kiviskus

Aug 21, 2020

Why is it this is only now being addressed instead of months ago? How long has it been known that these aren't going to be POM?

Ntv24

Aug 21, 2020

WillThis has to be the saltiest joke i ever seen, still mad that a little burn test exposed you?

RogueSystem087

Aug 21, 2020

Willwow.... just wow. That's one hell of a miscommunication. So not only is it prelubed in weird places from the factory, its ALSO not pom. I think ... you guys really need to consider giving the people who backed this something, cos a refund can't be easily done.

eternalbuzz

Aug 21, 2020

Can you honestly say this is an appropriate time for jokes? Such a horribly tactless joke? Burning plastics is terrible for people and the environment. Only someone laughing in the faces of their consumers would think this is a joke. Its not even an unfunny joke. A funnier joke is how much this is going to cost Drop.

woyaodapian

Aug 21, 2020

WillWe are selling apples to you, promoted how great these apples are. Received oranges, and a bad one at it (don't even try to cover the part about no factory lube) okay. It does have lube kinda like all over. U can put it in your mouth to prove if there isn't any. All that can be summarized is one big MISCOMMUNICATION. So question here is were Drop lied upon or is Drop lying to us. International buyer should at least received partial refund for this. This should be your duty and customer service.

eternalbuzz

Aug 21, 2020

WillNo. You blew it. I ordered February 4th and received my switches on August 6th. How is that acceptable to you? ..because you fed me a $10 off coupon. What garbage. Furthermore, they are lubed. Now they aren't even made of the correct plastic? If you would kindly supply the fuel, a safe place for burning, some ppe, a fire extinguisher and probably a lawyer (since lighting a fire in the street isnt legal in my county), I'll commence burning. All the while you mock us with jokes. I hope Drop suffers from this mistreatment and exploitation of its customers.

parker.rob

Aug 21, 2020

WillAbsolutely disgusting response and unprofessional way of handling this situation, not to mention the terrible business practices (first I hear about the "BOB" artisan fakes and now this). I've never bought mech stuff from Drop but had considered getting these (I have purchased audio stuff and a few other things). I 1000% will never purchase any product from Drop ever again, under any product category, and would encourage everyone to do the same until they learn to 1) treat the customers they've wronged with respect and issue full refunds along with a public apology and 2) earn back the trust of the community by preventing these incidents in the future (maybe try some quality checks in the future to ensure what your marketing lines up with reality). The response from the community wouldn't be nearly as bad if Drop handled this with a fraction of the professionalism that is expected of a good customer support department.

noodlehaus

Aug 21, 2020

WillWould partial refunds at least be possible? I ordered 3x boxes totalling to USD 210. It's quite a significant amount for me, and not receiving the intended product really disappoints.

Nirelko

Aug 21, 2020

WillListen, you have made a mistake, mistakes happen, please help us the community and just send us a replacement or the housing as they were suggested or even a full refund. I'm from the middle east and I won't send them back because I need to pay 17% vat in my country and the shipping will cost the same as the product price. The bad reputation that you create yourself will make the MK community to abandon you, maybe the cost of sending replacements will be high and you will loose money in the short term but at least you will fix the problem and people will gain their trust back and in the long term you won't loose that much money because you won't loose as much customers as right now. I can tell you that if I won't get one of the above I could not trust you as a company in the future and won't be willing to spend my money here. Please fix this for community, for your reputation and for the long term profit of your company.

Aug 21, 2020

Ppl are upset about your false advertising, and your “CPO” came here not suggesting solution but joking around how to poison your customers. And you don’t see why ppl is angry. WOW, now I see why drop have no guilt in false advertising, they are devil themselves.

slavv

Aug 21, 2020

Hoang242offering a full refund is not doing you a solid, it is the minimum expected requirement from them. *and they're not even doing that* ;) they're not offering full refunds

(Edited)

Aug 21, 2020

Then that’s your problem, not ours, we trusted you for the product, we didn’t and cannot directly buy them from the factory, no? It’s your responsibility to deliver the correct goods in our hand, and the switch is branded “Drop” btw.

prototype2886

Aug 21, 2020

Will> "We'll explore a POM switch if there's sufficient interest" Oh that's easy, you can gauge the interest by counting how many people are asking for a refund due to being lied to. I don't think most of the same people will be willing to purchase anything from you anymore though :p

Aug 21, 2020

keyboarder42Just buy yok pandas if you want 0 dramas and a smoother HP

Aug 21, 2020

AllsurrenderYok Pandas are linear switches. You need a Halo stem to make it a Holy Panda.

metis

199

Aug 21, 2020

quantumlockapparently not lowering the price, just drop's standards.

(Edited)

fresco

Aug 21, 2020

aidanyyyyycould you recommend good replacement springs for these switches?

Vote

lukelight27

129

Aug 21, 2020

AllsurrenderThank you Captain After-The-Fact

kimberlyjpark

Aug 21, 2020

WillI asked the support a full refund because I wasn't expecting nylon HPs at all. And they said that they will refund me ONLY when I ship switches with a pre-paid return label since I live in the states? I have already soldered switches to a PCB. lol. So you guys want me to desolder the switches, re-pack and drop off the box at UPS or Fedex? My mistake was to believe that DROP is a trustworthy vendor.

(Edited)

psxndc

203

Aug 21, 2020

> The former. We never requested > a material change, but rather > were simply notified of it and > we took them at their word Not to be a jerk, but that sounds like a "you" problem, not a "me" problem. You guys advertised one thing and then didn't do your due diligence. You should be shipping people what they paid for.

(Edited)

Edouqrd

Aug 21, 2020

keyboarder42they're the exact same im pretty sure

Vote

Aug 21, 2020

OK, thank you for your info. Do you know why Will called it a typo when it was a manufacturing error?

oNORMANo

Aug 21, 2020

WillPlaced my order back at the beginning of June and had to cancel it. I was fine with the late shipping, every group buy I’ve ever done has been late so that wasn’t a big deal. What I couldn’t stomach was the fact that the product is basically nothing like it was advertised. No POM housing and factory lubed. Both of those things were big selling points for me when it came to this switch. The fact that these switches basically are nothing like what Drop promised is the main reason I will never be ordering from you guys again.

(Edited)

KeebFarm

Aug 21, 2020

WillVery disappointed with this...

False advertising (Why claim they're unlubed when they are? Why claim that you have the POM ver. when you don't?)
The response (claiming it is not "false advertising"? Telling the buyers to burn their switches?)

All in all, I just would like to ask what will be done for the buyers:

For the buyers whose "Holy Pandas" have yet to be shipped, will the switch housings be corrected to be POM?
For the buyers whose "Holy Pandas" are already shipped, how will they be re-compensated?

I am considering cancelling my order based on what are your plans to correct this mistake, instead of trying to play the blame game with your supplier. This was my first order from Drop (just to try out these switches) and damn what a disappointment. I'm lucky I hesitated on buying other stuff under Drop's keyboard/audio community. I don't plan on supporting scammers and their scummy practices.

(Edited)

Rejeckted

206

Aug 21, 2020

WillWell this aint good! Kind of par for the course for drop these days though.....its pretty unfortunate that i've gone through a few purchases over about a year and a half and experienced nothing but miscommunication or flat out no communication.

Hang

440

Aug 21, 2020

RejecktedThe only way I've ever got any real answers from Drop is with a Paypal claim. File a claim and Paypal will get a real response from them. Shouldn't have to be this way, but it's the only method that has work.

thickthock

Aug 21, 2020

Because it was already brought up in the other subthread dated August 15, 2020 (Will posted on August 20) that the burning of POM (stem material) released formaldehyde. It also doesn't help to joke to require burning of switches —the switches that were advertised to be made up of POM housing but is actually made up of a self-extinguishing plastic— as a requirement for a refund.

thickthock

Aug 21, 2020

WillIs BSUN the manufacturer of the Drop Holy Pandas or are they being produced through a different manufacturer?

Vote

keyboarder42

Aug 21, 2020

EdouqrdThanks, I'll give these a chance, they have to be better than mx blues

Vote

aidanyyyyy

Aug 22, 2020

frescotx springs

chaengsdimple

Aug 22, 2020

comeonreallythere is no war in ba sing se

edmondhxu

Aug 22, 2020

Willso is drop just going to ignore us all and hope we go away?

Carlponce13

Aug 22, 2020

schwarzgraubro they dont care man. Their support sucks. I still havent received my CTRL high profile when it was scheduled to ship on july 20th. Theyve pushed back the date so many times and only given me the option to get a full refund. They cant even be like you know what its our fault how about we make it up to you by shipping you the keyboards express due to the inconvenience. Instead they gave me a $10 credit to use in their website. Im definitely cancelling this order. This company is ridiculous. I just want my keyboard and im done with this company.

A community member

Aug 22, 2020

WillYou don't refund VAT after false advertising? That's something between you and the government... I'll recomend everyone to file a fraud complain and wait for the results.

A community member

Aug 22, 2020

Maybe... as you are "not aprticularly sensitive to scratchiness, spring crunch, and ping", and you are AT HE SAME TIME an employee, you just need to keep you opinion for yourself.

A community member

Aug 22, 2020

SuperMcRadA lot of people won't return due to the high cost of DROP don't paying back VAT and fees for international buyers.

A community member

Aug 22, 2020

Really? You REALLY don't get why people is upset about joking in this situation? That's the context.

A community member

Aug 22, 2020

Where is the apologiy? Telling people to eat the costs of returning? Please... stop joking.

A community member

Aug 22, 2020

kimberlyjparkSend them any other switches and then offer them their switches back only after they they return you the one you sent. Be like them. ;-)

lechapps

Aug 22, 2020

WillSo Drop lied about the material. That is false advertising. It was not just a miscommunication

Rejeckted

206

Aug 22, 2020

If your country has an organization to protect consumers from this type of situation, go to their website, im sure they have some sort of system to take complaints. In the U.S. each state has their own state run consumer advocacy group that has "File False Advertising Complaint" forms. For California USA there was instructions to contact the office of the CA Attorney General. If you dont like them doing this, and you dont like the idiotic responses we've gotten from them then this is the only next step for you all. Whining on THEIR website may not do much. Also talk to your favorite designers if possible. BoB has a discord, MiTo has a discord, I'm sure lots of these artisans/manufacturers do. Tell them you wont buy their stuff any longer if they go through drop because of Drop's treatment of customers and just regular mishandling of god damn near everything.

(Edited)

Nirelko

Aug 22, 2020

If you are from the US you can get full refund if you ship it back (for free), other countries will need to pay for the shipping and won't get refund on the vat if exists.

Hang

440

Aug 23, 2020

RejecktedThe problem is, these so call "designer" has this holier than thou mentality. They won't do anything. Mito was such a keyboard snob when asked about Drop's weird pricing thing.

Rejeckted

206

Aug 23, 2020

HangSo stop buying his stuff. End of story.

Aug 23, 2020

WillIf the material isn't POM, how do you justify to still charge $85 for 70 switches while Halo Trues cost $35 for the same amount? What makes it a holy panda? The painted housing?

A community member

Aug 24, 2020

RejecktedYep, those are the next steps. Not the ones involving the government (international buying is a f*ing problem). The rant here is because I thought we had a community here... It seems this add a lie to the total sum.

Vote

Squidd

Aug 24, 2020

I understand that Drop was lied to, we all understand that. What is being done about this though? Does the factory that lied to you guys and to your customers lose your business or does Drop just call it a mistake and continue doing business or are you guys going to change these to actual POM and make things right?