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Showing 1 of 226 conversations about:
MisterClue
0
Aug 10, 2016
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Anyone here ordered the mice from Canada? I'm getting conflicting information on my mice here. USPS says it departed from Vancouver on 8/5 yet the package still isn't here. I know it doesn't take 2-3 business days to drive from Vancouver to where I live (about 17 hour drive). When I track the package with Canada Post, it says it's stuck in Edison, US?
Iradion
0
Aug 10, 2016
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MisterClueI'm in the same boat with the same exact information. I think canada post is just sitting on it
wullister
2
Aug 10, 2016
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IradionCustoms always skews tracking up. I just got mine today but it was sitting at customs for two or 3 days.
ViFi
4
Aug 11, 2016
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MisterClueI actually live in the lower mainland and my status shows the same as you. This shipping is a joke lol.
nuca
5
Aug 14, 2016
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MisterClueAny update now? I'm still having the same info. It's really eating my patience.
MisterClue
0
Aug 15, 2016
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nucaNope! Nothing changed. Still stuck in Edison, US from Canada Post and lost on the way from Vancouver or something. If I don't get it within the next three days, might just get a refund.
nuca
5
Aug 15, 2016
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MisterClueI tried to call both USPS and Canada Post Customer Support. I called USPS first, and they told me that it had reached Canada, so I had to call Canada Post. I then proceeded to call Canada Post and they told me that the shipment was still being shipping from USPS, and told me to go call USPS. I then called USPS for the second time and they told me it was probably in Customs.
August 5, 2016 , 7:05 am Departed Vancouver, CANADA
In Customs for about 11 days now? I don't even know what's taking them so long.
August 5, 2016 , 7:05 am Departed Vancouver, CANADA
In Customs for about 11 days now? I don't even know what's taking them so long.
nuca
5
Aug 15, 2016
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MisterClueOh, and I just realized, on the Canada Post website, when you check your shipping info on the desktop site, you can hover over the blue arrow pointing down below the place (Edison, US), and it says "A green Accepted bar indicates Canada Post has received your package". My accepted bar is green, so I guess Canada Post has received it, but it's in customs? At this point I'm way to confused as to whereabouts my Nixeus Revel is.
EDIT: I just found this on the Canada Post support page. "An Accepted bar with an arrow in the middle indicates your international item is en route to Canada". Well... that helps... totally.
EDIT: I just found this on the Canada Post support page. "An Accepted bar with an arrow in the middle indicates your international item is en route to Canada". Well... that helps... totally.
nixeus
187
Nixeus
Aug 15, 2016
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MisterClueI sent out a review sample to Canada around the same time the MassDrop order were processed and the person just got it last Friday. I think the Union Strike in Canada Post may be causing delays:
https://www.canadapost.ca/web/en/blogs/announcements/list.page?cattype=announcements&cat=newsreleases
It may also explain why some other international customers further than Canada got their mice already. So I don't think it's MassDrop's fault and out of their control.
It may also explain why some other international customers further than Canada got their mice already. So I don't think it's MassDrop's fault and out of their control.
nixeus
187
Nixeus
Aug 15, 2016
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nucaI think it may be a shortage of employees due to the Canada Post Union Strike?
https://www.canadapost.ca/web/en/blogs/announcements/list.page?cattype=announcements&cat=newsreleases
https://www.canadapost.ca/web/en/blogs/announcements/list.page?cattype=announcements&cat=newsreleases
nixeus
187
Nixeus
Aug 19, 2016
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IradionHave you tried contacting Massdrop? Our company HQ's postal code is 91706 (its public information) but not sure if it will help.
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