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HassanS
3183
Operations
Sep 17, 2014
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evanmiller
9
Sep 18, 2014
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HassanSHey HassanS,
Really appreciate this information. I definitely understand that you guys are doing all you can to get these out asap, and updates like this make me feel a lot better about using your service.
It sounds like the real issue here is that the order of 900 belts was just far too much for Orion and Massdrop to handle in a reasonable amount of time. Perhaps in the future you can try to avoid orders this large from companies with a high turnaround time, or try to include a disclaimer in the order to notify buyers that there may be an extended wait period (perhaps there was one, but I missed it?).
My tracking information came through yesterday, and I'm looking forward to getting my belt in the mail soon. Thanks for your help.
It sounds like the real issue here is that the order of 900 belts was just far too much for Orion and Massdrop to handle in a reasonable amount of time. Perhaps in the future you can try to avoid orders this large from companies with a high turnaround time, or try to include a disclaimer in the order to notify buyers that there may be an extended wait period (perhaps there was one, but I missed it?).
My tracking information came through yesterday, and I'm looking forward to getting my belt in the mail soon. Thanks for your help.
JackScagnetti
7
Sep 18, 2014
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evanmillerI am not sure if packout-employee is just assuming they came from china because it took so long to receive the belts or if he has inside information or perhaps he is just misinformed. I also got my tracking number yesterday and hope to get my belt soon
Mark
3186
Admin User
Sep 18, 2014
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JackScagnettiMassdrop employees have an (M) next to their name (like mine). packout-employee isn't associated with Massdrop and is incorrect when he said they're from China.
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Just to address a couple of the comments and concerns.
Production/Shipping Time:
Every order we place with Orion is a production run. This means that every belt that is sent out from Massdrop is fresh off the line, as Orion doesn't keep much ready made stock. The reason we are able to offer the price we do is because users band together as a group and place a sizable production order. Consequently making 900 or so belts takes longer than ordering one belt from their website or from a retailer who has a small amount of inventory available. The tradeoff being paying more to get it sooner.
We talk to the vendor before/during a drop to get an idea of lead time and are sure to list that on the bottom of the drop description page. Sometimes the vendor gets delayed due to issues on the production side of things and we update the group accordingly.
Where are these produced?
These are US made in South Carolina.
When will I get tracking?
You will receive tracking as your order is shipped out. It looks like there is only a small subset of people remaining now, our warehouse team should have the remaining orders out by tomorrow if not tonight. It took them quite a bit of time to sort through all variations of these. For future drops we will implement measures to ensure that this sorting process is minimized.
Thanks for your patience.