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bunnybee
5
Apr 3, 2017
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I am so completely disappointed in my QUILTING Mystery Box. It did contain the 30 Fat Quarters promised in the drop description, but it also contained a gigantic yarn holder. This is wholly unacceptable, and should NOT count toward the value of the drop.
The Jelly Clips are a bit of a stretch as a quilting notion, but since they're listed as a possible box filler, I understood them to be possible, albeit disappointing. The HUGE Yarn Caddy is just not even remotely appropriate.
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Apr 3, 2017
Mark
3186
Admin User
Apr 3, 2017
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Our warehouse team members had to sort through over 2500 different items and box them up, which leads to a fair amount of dispersion in the value of the boxes. Your box should have had over $150 in value without the caddy, and I apologize that it did not. Someone from the Customer Service team will reach out to you to refund the $8.55 of missing value from your box.
Apr 3, 2017
bunnybee
5
Apr 3, 2017
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Thanks Mark. That seems like a reasonable resolution.
I was communicating with Kevin C. via email and he stated, "The knitting item that was included is just an extra bonus that was thrown in," and I'm glad you recognize that it doesn't work out that way.
I look forward to the next step.
Apr 3, 2017
Utah
63
Apr 4, 2017
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To be fair, the caddy was offered in the quilting community previously, as were the jelly clip frames. So all the items in the box did come from the quilting community offerings.
Apr 4, 2017
bunnybee
5
Apr 4, 2017
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That seems like Massdrop's mislabeling error then, as they have a whole section for Knitters, no?
When I did an online search for MSRP on the Everything Mary website, it's definitely listed under their Knitting section.
Apr 4, 2017
Utah
63
Apr 4, 2017
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Yes, there is a new knitting community. I was just pointing out that the caddy was offered in the quilting community so it was fair game for mystery boxes.
Apr 4, 2017
bunnybee
5
Apr 4, 2017
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As a "fun extra" maybe, but not as a needed piece of the box's value.
Apr 4, 2017
RebK
3
Apr 10, 2017
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Hi Mark, I have the same problem as bunnybee. I have not itemized my items, but I did receive a knitting item and Kevin stated it is a bonus item. This is not agreeable to me. Can you help with this?
Apr 10, 2017
Mark
3186
Admin User
Apr 19, 2017
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Send an email to support, they will look into it. You'll need to itemize the box though.
Apr 19, 2017
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