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ToanLe
8
Aug 14, 2018
Opened up the box today, there’s a 1 and a half inch cut on the top. Where‘s RapidX customer support
RapidX
106
RapidX
Aug 22, 2018
ToanLeHi ToanLe, please contact us at support@rapidx.io. Thanks! Chris
ToanLe
8
Aug 22, 2018
RapidXI have reached back to you guys 30 minutes after I got the reply and haven’t got any reply since Friday.
RapidX
106
RapidX
Aug 22, 2018
ToanLeYou should hear from support today, but a replacement part is being shipped out today. Thanks for making me aware of the situation here so I could take care of it. Enjoy the chair! Chris
Gogamer
6
Aug 23, 2018
ToanLeI am sure they will get you a replacement back soon.
ToanLe
8
Aug 23, 2018
GogamerI've received an email saying that the replacement part has been shipped, don't know if it's gonna come with another rip or not. Lol
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