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Turkay
363
Feb 8, 2016
Will massdrop change my watch with a flawless one if it comes with a dent dial mentioned in previous comments? I live in Turkey, so please let me know if massdrop covers the returning shipment fees and such. I really want this watch.
YopYop
0
Feb 8, 2016
TurkaySame question here from France ! What happens if there is something that needs warranty ?
Turkay
363
Feb 9, 2016
YopYopI found this in the support pages. "We offer free return shipping for defective product or warranty claims submitted within the first two-weeks of receiving the product." I trust massdrop cuz I've just received my first two purchases fast and in perfect condition.
malmoiten
7
Feb 9, 2016
Turkayand after those 2 weeks?
YopYop
0
Feb 9, 2016
TurkayThank you very much for this. Free return shipping even from abroad ?
Turkay
363
Feb 9, 2016
YopYopNo worries :) From what I've read yeah it should be like that. I'm quite new to this site though, it's better to get a reply from a staff or ask to the support directly.
ChristopherJ
1189
Feb 12, 2016
YopYop@Turkay Yep, that's correct! If you receive a defective product and you contact our Support within 2 weeks of receiving it, we'll cover the return shipping regardless of where you live. We've updated our policies recently, so check out the Help Center for the full detail.
Turkay
363
Feb 13, 2016
ChristopherJThanks Chris!