Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 16 conversations about:
elimelendez
2201
May 27, 2015
bookmark_border
KrisLyssara
74
May 28, 2015
bookmark_border
elimelendezSo does this mean that we won't be getting the pens, period, or that we'll be getting the refund, the credit, and whenever the pens eventually meander their way into the warehouse, the pens?
JonasHeineman
5987
Jul 1, 2015
bookmark_border
KrisLyssaraHey @KrisLyssara -- I think this was handled through email because members in the group were affected differently, and also because this was a really long delay with inventory that was 1) not actually what we placed an order for and 2) on backorder for longer that we were told to expect.
This was really frustrating for members, and our team as well. Everything from the last drop should be resolved, but if you still need anything please let me know (writing@massdrop.com).
This was really frustrating for members, and our team as well. Everything from the last drop should be resolved, but if you still need anything please let me know (writing@massdrop.com).
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop
We have been in regular contact with our representative throughout the process and they have been forwarding us the latest from the fulfillment channel. The dates that were provided have been changing from week to week. Units were scheduled to arrive with the vendor later on this week, but that estimate was pushed back earlier this morning.
We are very unhappy with the situation and feel that the best option for the group is a full refund in addition to a $15 credit. We understand that this option doesn’t nearly make up for the inconvenience, but at this point we are not confident that the vendor will be able to get these in soon.
A lot of feedback has been passed to the vendor for this drop and we will make sure that these issues are addressed before running another promotion.
The refund will be applied to your payment method within 1-3 business days. For the $15 credit it will be available immediately and can be applied to any order on Massdrop. Please reach out to us https://www.massdrop.com/support when you would like the credit applied.