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Showing 1 of 236 conversations about:
AndrewLekashman
2368
Input Club
Dec 5, 2014
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xerowun
36
Dec 5, 2014
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AndrewLekashmanThank you so much for addressing this head on. What your saying makes total sense, and it is not fair to ask you to price match something another retailer offers when 1) your not a retailer and 2) you never promised any sort of price matching.
Jimbodaddy
12
Dec 5, 2014
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AndrewLekashmanI have now sent four emails over the past week requesting a refund and cancellation. Not only have I not received a refund, I haven't even been sent a reply.
BurritoJustice
85
Dec 6, 2014
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AndrewLekashmanWhile this is all well and good it doesn't explain the sale on Corsair's own site. Corsair controls this because they own simple audio, it cannot be palmed off as the efforts of a different retailer.
xerowun
36
Dec 6, 2014
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BurritoJusticesounds like a question that should be directed at Corsair, not Massdrop. It's quite possible someone is lying, but it doesn't necessarily mean it is Massdrop.
BurritoJustice
85
Dec 7, 2014
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xerowunYou're right, I myself was posing it as a question for Corsair that I believe Massdrop should ask on our behalf.
At this stage I'm undecided whether I'll cancel my order or not, I thought I was getting more of an exclusive deal than I feel like I am, and that is making the expensive shipping and wait time a hard pill to swallow.
At this stage I'm undecided whether I'll cancel my order or not, I thought I was getting more of an exclusive deal than I feel like I am, and that is making the expensive shipping and wait time a hard pill to swallow.
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Based on what we have been told, NCIX and NCIXUS saw our listing and decided that the Simple Audio Listen would be an awesome doorbuster to get the attention of people interested in quality audio products. In reality, there were an incredibly limited number of speakers available because they had to purchase them from a third party and I've been informed that the lowest price displayed in our comments only had 10 units available.
Massdrop serves to allow the community to interact directly with the manufacturer in a private setting and offer the best price to the entire community and not a limited subset of users. We do not artificially limit drops or run quantity limited doorbusters with the goal of drawing users to our website because this is not in the best interest of the community. However, neither we nor Simple Audio have any control over what other stores on the internet might do and other retailers are always free to run low unit availability loss leaders that then offer shockingly low pricing to a few lucky participants (a common tactic during Black Friday). In contrast, we and Simple Audio set up a compelling listing at an incredible value that was offered without quantity limits which allowed a large number of Massdrop members (300 people) to participate.
However, if you would like to cancel your order and receive a refund, we are more than happy to facilitate your request, just email us at support@massdrop.com and we will process your refund right away.
We appreciate your understanding and support and we are always working closely with our vendors to offer the best we can to all our members. Simple Audio has been extremely impressed with the response that you have shown as a community and we look to continue working with vendors like them to offer more high quality products in listings that offer a great value to the entire community and not a limited subset.