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HassanS
3182
Operations
Dec 12, 2014
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We were able to work with the vendor and find the root cause of the tracking issues for the previous drop.
The short of it is these were shipped, but returned to the vendor. The vendor will be re-shipping these out first thing tomorrow.
The long of it is the vendor uses a program to print shipping labels for customer orders. When the labels are printed they are tagged with a date which will expire if not used the same day. When the date code expires USPS will not take the shipment to the final destination, instead they will return it to the sender. Our vendor did drop these off for shipment as stated in the last update, but the labels for these orders were printed the night before and as such the date code was expired when USPS got them. The orders were forwarded to the vendor's PO Box and were picked up by them today.
They are working right now to get new labels correctly printed and attached and have promised us that the orders will be dropped off again first thing in the morning. Tracking will for the new labels will be uploaded tomorrow.
The vendor profusely apologizes for the delay and promises to double check all their work for future promotions. We are working very closely with them and developing new procedures and strategies to make sure the process is even smoother for future drops.
We will update the group as soon as we receive confirmation from the tomorrow. Stay tuned to the discussion forum for the latest updates.
Dec 12, 2014
mrmacabreman
15
Dec 13, 2014
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Wow, the odds I can believe that they were returned to the vendor are less than zero. The circumstances required for that to happen is beyond unbelievable. This is a bad, untrustworthy vendor. I would love to see any shred of actual evidence regarding the scenario provided above. If it was scanned and returned, tracking would show that, we're not children, and I know how tracking works. Done with massdrop.
Dec 13, 2014
Funkifyed
0
Dec 15, 2014
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Have the new tracking numbers been uploaded yet? I'm fairly certain mine hasn't changed yet.
Dec 15, 2014
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