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OK. Here's the problem. Their gasket seals on this product has a tendency to loosen and then fall off when unscrewing the top. If you take your mug to a coffee shop for them to fill, this loss can happen easily and without you noticing...until you lock the latch and put the mug in your bag....where it will proceed to empty its contents into your bag and soak your papers, books etc., or if you store on the outside of your bag, then you may feel something warm or even hot running down your shirt and pants as you bike along your commute.
The mug should come with clear warnings about the seal and with two replacement seals. Mine is now unusable. Just tipping it to drink from turns it into a dribble mug that'll ruin your nice shirt or blouse.