Massdrop ctrl problem ,stop responding/stop working after a period of time
Ishere anyone encounter this issue with the ctrl? Recently i have move to a new country and i have change my PC setup(second PC) along with my ctrl keyboard. However the ctrl will automatically disconnected from the windows after a period of use specially when i was gaming with it. Once it got disconnected the LED still power on but the effect will freeze and can't press any keys. So when it happen i tried to re-plug the keyboard and it won't recognise by windows and turn back on right away. This problem only happen with my second PC but it work perfectly fine with my old setup without seeing this problem at all. The only way i can turn back on the keyboard is to wait around 10 to 20 mins and reconnected the board then it turns back on. Since i don`t know what is the problem causing the issues so i've tried different way solve the problem and this is what i attempted to do so far:
-Try all the usb port on my PC including the extension
-Use a different type-c to usb cable
-Disable the power saving option
And those are the things i've tried t o do so far but the ctrl still have that issue. Is there anyone encounter that issue and and a way to solve or identify what causing the it to disconnect and stop working?