My Massdrop Vast 35' curved monitor won't power on anymore. How do I get support so I can get this fixed?
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Well the problem started a few days ago; I noticed when I powered off my computer, (when I would go to shut off my monitor), it would start to freeze, and wouldn't respond to pushing the power button, so I had to resort to unplugging it, and replugging it back in. Then yesterday I go to fire up my PC and the monitor won't power on. I would really like to get this fixed. I can do the work myself if I have to, I just need to order the parts, But I need to know how I go about doing that?
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thumb_upJarvan
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Savagesauce
4
Jan 26, 2021
Got my new logic board, installed it and now my monitor works again. Wish I could have gotten support from Massdrop instead of having to find the boards I needed on my own.
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Savagesauce
4
Jan 19, 2021
Well I got a new power board and replaced it. A capacitor was fried on the old one. New problem now I get no video signal when I power it on. Tried HDMI and DP to no avail. Possible the logic board got fried as well?
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Savagesauce
4
Jan 13, 2021
I still haven't heard back on where I can buy parts so I can fix my monitor.
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MillayMoede12
0
Dec 10, 2020
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If you've not already done so go to your transactions, completed, find the Vast and click contact support.