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My Massdrop Vast 35' curved monitor won't power on anymore. How do I get support so I can get this fixed?

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Well the problem started a few days ago; I noticed when I powered off my computer, (when I would go to shut off my monitor), it would start to freeze, and wouldn't respond to pushing the power button, so I had to resort to unplugging it, and replugging it back in. Then yesterday I go to fire up my PC and the monitor won't power on. I would really like to get this fixed. I can do the work myself if I have to, I just need to order the parts, But I need to know how I go about doing that?
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zanz312
0
Nov 25, 2021
Where did you find a replacement logic board? I am having a similar problem and believe it is either the power supply or logic board.
grandslam
0
Dec 15, 2021
zanz312I found what looks like a replacement logic board on ebay. Apparently the Monoprice Zero G 35" is the same display and main board. So others may have more luck. Edit: I ordered a main board for the Monoprice Zero G 35", and the display works now. However the button on the back no longer works like it previously did. I can only assume it's because the Monoprice has a different configuration.
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Savagesauce
4
Jan 26, 2021
Got my new logic board, installed it and now my monitor works again. Wish I could have gotten support from Massdrop instead of having to find the boards I needed on my own.
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Savagesauce
4
Jan 19, 2021
Well I got a new power board and replaced it. A capacitor was fried on the old one. New problem now I get no video signal when I power it on. Tried HDMI and DP to no avail. Possible the logic board got fried as well?
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Savagesauce
4
Jan 13, 2021
I still haven't heard back on where I can buy parts so I can fix my monitor.
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If you've not already done so go to your transactions, completed, find the Vast and click contact support.
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