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trishadish007
12
Dec 12, 2016
Well I have ordered from here and it says 2 day free shipping for bazar purchase. That was 5 days ago. Still no order and to top it off they charged my credit card twice for two different amounts. I have sent email and message on facebook and no one will respond. Now at a LQS at least someone will respond to you.
SandyLucas
771
Dec 12, 2016
trishadish007Hi @trishadish007, I'm sorry this has come up. I've flagged it to our Customer Support team and will continue to follow up to make sure they're in contact with you.
SandyLucas
771
Dec 13, 2016
trishadish007Hi @trishadish007, Our warehouse shows that it's scheduled to ship out within the next day. It has also been flagged to our Shipping team that this has fallen behind the stated ship window.
trishadish007
12
Dec 13, 2016
SandyLucasHi I got a letter from customer service Ava and she basically gave me excuse after excuse. No one has mentioned anything about my credit card being charged twice and before the item is even shipped. I still do not have a shipping date because now the excuse is the weather. Which as I pointed out to Ava that it would not have been an issue if this was done when stated at the top of webpage. Also if the excuse that shipping is appoximatley two days it should clearly state that.
trishadish007
12
Dec 14, 2016
SandyLucasJust to keep you up to speed, Still no order and it has not shipped yet. My credit card was charge 8 days ago. Is it to much to ask that my order actually be shipped to me? I can not understand for the life of me how this is happening! A responce from someone would be great.
lesa_connolly
5
Mar 4, 2017
trishadish007Trisha at this point it would not be unreasonable that you be credited both charges on your credit card and your order be free. Now that would be good customer service. (I work in the customer service industry ) SandyLucus, this should be considered, it would show that this company cares about their customers and would just be the right thing do.
lesa_connolly
5
Mar 14, 2017
lesa_connollySandy, I see Trisha had no thoughts on my statement. I am not surprised.
trishadish007
12
Mar 14, 2017
lesa_connollyWhy would I be surprised by your statement? You should be surprised Sandy had no comment.
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