Broken Item
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I received a broken item from Massdrop (a Stipula pen) and have not gotten a response from them despite two emails and notes on their Facebook and Twitter accounts. Unfortunately it was a Christmas gift, but I just need an answer from them to see if I can get a replacement in time. Any idea on how to reach the support folks? Any help would be appreciated!
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tonian
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tonian
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Jan 6, 2017
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Thanks Alex for all of your help! I sent the pen back and got a refund.
Jan 6, 2017
AlexPk
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Dec 9, 2016
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Hey there @tonian. How are you emailing them? Did you go to your Transactions tab and file a ticket?
edit: Looked into it and see your emails. It looks like someone replied on Tuesday. Can you please confirm your email is correct under https://www.massdrop.com/settings/user_info and look through your spam folders in case it got filtered? Let me know if you can't find it.
Dec 9, 2016
tonian
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Dec 9, 2016
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Yeah, well, I was trying to get it out of my spam folder and accidentally deleted it...anyone I could contact about this? Thanks for helping.
Dec 9, 2016
AlexPk
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Dec 9, 2016
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No worries. I'll ping CS to resend
Dec 9, 2016