Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
We've been in contact with AKG and they have this official response to distribute to the group:
“In the midst of overwhelming positive feedback, we have recently learned that a very small number of Massdrop customers have reported some issues with their AKG / Massdrop Exclusive K7XX headphones. Though we are surprised to hear this due to our rigorous engineering, manufacturing, and quality control processes, we take your feedback very seriously and are now collecting data to determine what — if any — factors may have contributed to the unsatisfactory reports from some customers. Please be assured that we are working with all deliberate speed and that we will have a solution for you shortly. We will post updates here as available. As our offices in the U.S. and our engineering center in Vienna, Austria are currently closed for the holidays, we ask for your patience as we work toward resolution.
We at AKG are very excited by the K7XX as it represents a very unique collaboration between one of the most respected brands in the audio business, Massdrop, and you — the audiophile community. This is as much your product as it is ours and we are gratified by the early positive feedback and the hundreds of users who have already written to tell us how much they love the K7XX!
Best regards and happy holidays,
Eric Boyer
Vice President, Worldwide Sales, AKG Acoustics.”
I don't expect to hear anything until January 7th at the earliest but will remain active in the discussion if you guys have any follow up questions.
Will