nelson@nelson add me to the list of people lacking extra clasps. I emailed your customer service over a week ago and still not have received a reply( I doubt anyone has) and if it wasn't for checking the comments I would still be in the dark.
AnthonyFanara@AnthonyFanara Not to worry. We are able to pin-point the list of orders that are missing the extra clasps based on the data points we have. Your order is certainly one of the orders that's affected.
Admittedly, we are running a bit behind with customer support due to the higher holiday volume. Thanks for being patient with us, we'll get to your email shortly :)
nelsonJust got shipping confirmation, thanks!
EDIT And sorry for being all negative, I've just had a bad experience with all my orders here and I got grumpy.
Your orders were unfortunately among the ones that were affected as a result of receiving hiccup of the base clasps at our warehouse. We sincerely apologize for this delay. The missing base clasps will go out shortly.
Not to worry. We are able to pin-point the list of orders that are missing the extra clasps based on the data points we have. Your order is certainly one of the orders that's affected.
Admittedly, we are running a bit behind with customer support due to the higher holiday volume. Thanks for being patient with us, we'll get to your email shortly :)
EDIT And sorry for being all negative, I've just had a bad experience with all my orders here and I got grumpy.
You are in the latest campaign, and it is scheduled to shipped on Jan 28.