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AnthonyZhang
4
Jan 6, 2015
Uh, weird problem. So, I ordered 2 extra bases and only got 1 extra base and a piece of double sided tape....
nelson
5275
Jan 6, 2015
AnthonyZhang@AnthonyZhang @ggfools @Craftyhack @payodpanda @Soltempest @ActionJesus @poostar @pingpongplaya @Dual_Air_Bag @ansik
Your orders were unfortunately among the ones that were affected as a result of receiving hiccup of the base clasps at our warehouse. We sincerely apologize for this delay. The missing base clasps will go out shortly.
AnthonyZhang
4
Jan 6, 2015
nelsonthanks for the quick reply :")
AnthonyFanara
4
Jan 6, 2015
nelson@nelson add me to the list of people lacking extra clasps. I emailed your customer service over a week ago and still not have received a reply( I doubt anyone has) and if it wasn't for checking the comments I would still be in the dark.
Dual_Air_Bag
11
Jan 7, 2015
nelsonThank you for the information. Looking forward on receiving them.
nelson
5275
Jan 7, 2015
AnthonyFanara@AnthonyFanara
Not to worry. We are able to pin-point the list of orders that are missing the extra clasps based on the data points we have. Your order is certainly one of the orders that's affected.
Admittedly, we are running a bit behind with customer support due to the higher holiday volume. Thanks for being patient with us, we'll get to your email shortly :)
payodpanda
958
Jan 7, 2015
nelsonJust got shipping confirmation, thanks!
EDIT And sorry for being all negative, I've just had a bad experience with all my orders here and I got grumpy.
Deaddis
1
Jan 10, 2015
nelsonJust noticed that I'm missing the extra base clasps as well.
Hyperion
27
Jan 11, 2015
nelsonMine still hasn't shipped, any idea on a shipping date?
nelson
5275
Jan 11, 2015
HyperionHi @Hyperion
You are in the latest campaign, and it is scheduled to shipped on Jan 28.