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Showing 1 of 342 conversations about:
Browndude
5
Jun 6, 2017
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Okay received my desk today opened it making sure I had all my parts but in the assembly book it says screw set A is supposed to be 8x M6x15mm but the bag of screws labeled A says 8x M8x25mm is there a typo in the assembly book or do I have the wrong screws?
ArozziScott
678
Arozzi
Jun 7, 2017
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BrowndudeIt sounds like there may have been a misshipment in the screw packs. Please contact us at service@arozzi.com to help you get the right parts. Of course, we are sorry for your problem and are taking extra QC steps on new production to help prevent these issues. They are rare and relatively minor but if it happens to you it is neither of those.
Browndude
5
Jun 7, 2017
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ArozziScottOkay I'm the process of building my desk I have also as others found a some dents and chips in the mdf boards, is there anything you guys can do to either replace or fix the issues in my desk?
ArozziScott
678
Arozzi
Jun 8, 2017
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BrowndudeAs I said in the other posts, please contact us at service@arozzi.com We shipped around 100 desks in this drop and it does seem a few people have problems but it is a small percentage. We suspect the shipping may be causing some of these issues and are researching how to eliminate it.
Browndude
5
Jun 8, 2017
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ArozziScottYou could try a bigger box with more padding in the corners and around the mdf boards, there was already quite a bit of padding but not a lot for the boards.
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