Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 404 conversations about:
Crim91
48
Sep 30, 2017
bookmark_border
Yeah...after reading about the common issues regarding the quality of the base's assembly, the shipping delays, and the fact that the box gets beat to hell, I think I'd rather just wait for a better drop or buy from another vendor.
ArozziScott
678
Arozzi
Sep 30, 2017
bookmark_border
Crim91We have had a few problems with damaged boxes. We switched from UPS to FedEx and that has improved that issue dramatically. And a lot of the other problems people have had are related to that. As for shipping, we ship over 99% of the units we sell at Massdrop within three days of the end of the drop well before the promised ship date and all told we have sold around 3000 units here just this year. So whatever you see in that regard is not at all typical. When have that kind of shipping volume there are bound to be a few problems.
Etheking
1
Oct 10, 2017
bookmark_border
ArozziScottI just received mine in the mail today. The box is very physically worn however I wasn't originally too concerned since that doesn't mean the product is damage. Lo and behold upon opening the box I discovered the very first unwrapped piece has a large crack in it. How do I receive a non-damaged version of the product?
HighFunctionFox
0
Oct 10, 2017
bookmark_border
EthekingMine arrived today as well and the box was in just as rough shape as yours, I'm not blaming FedEx for that though these boxes look like they saw hell prior to being shipped out for the drop. All the pieces were fine and had no damage in my case, sorry that wasn't the case for you, hope that getting that situation remedied won't be a pain for you.
ArozziScott
678
Arozzi
Oct 11, 2017
bookmark_border
EthekingYes, as I said previously, since we moved to FedEx it has been really improved but still not perfect. Of course, we apologize that you had an issue but we'll get you taken care of. Write as at service@arozzi.com and we'll take it from there.
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop