Showing 1 of 52 conversations about:
cyberkraut
1
Dec 15, 2016
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Hello
The Massdrop: Big Sky Soul 2 P tent has arrived.
I am contacting you now with reference to:
bigskyintl 40 Big Sky International 5w more_horiz cyberkraut Please see > responses below:
I'd be happy to be able to receive the shorter 14"-poles instead of the longer ones. What doI have to do? > Please contact Big Sky directly after your receive your tent. We can exchange the poles you received for shorter folding length poles.
My prima vista impression of BSI products is that of very good products. The interchangeable parts and pieces and the exact difference between similar products, advantages and disadvantages, can only be worked out after intensive study of your web pages. > Thank you, Big Sky's does its best to produce world-class quality products.
Is there a shop affilated to BSI in Germany? Where do I get spare parts? > Big Sky has warehouses in the USA, Europe, and Asia to support its customers around the world. Big Sky's Europe warehouse is located in the EU, so no import taxes when shipped to customers in EU countries, such as Germany.
1. What do I have to do to receive the 14´´-poles?
2. Functions of different parts of the tent. Attached please find 4 pictures
I am not sure about the functions of each of these parts 1st picture: Guyline to use for fixation of the tent with a stake? 2ond picture: „Red double zero“ to attach the single „zero“ of the fly with as shown? 3rd picture: What purpose does the „lower single red zero“ serve for? 4th picture: Thought for a guyline to be attached there?
Is there a full description to be had, the different parts are not totally self-explainatory (at least for me)?
Thanks for your service
Sincerely
Markus Drews
Dec 15, 2016
DannyMilks
4533
Dec 17, 2016
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Markus - are you trying to call out @bigskyintl with questions? They usually pop in here and will be able to help answer your questions if we can't. Did you intend to include photos, or are you referring to the photos on our product page for the BSI Soul x 2 tent? Thanks.
Dec 17, 2016
cyberkraut
1
Dec 17, 2016
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Hello Danny
Two topics:
1. The 14" poles, I am intetested in. I contacted BigSky directly as told and received no answer.
2. I do not understand the functions of some parts of the tent. I tried to send pictures which seemed not to have arrived in the mail above. These should have arrived at BigSky in the direct mail to them.
Additionally I have a third topic/suggestion/question which I would like to discuss briefly with BigSky at a later stage. (tent set up in rain)
M
Dec 17, 2016
cyberkraut
1
Dec 25, 2016
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It is very irritating not receiving ansnswer from Big Sky!
Dec 25, 2016
bigskyintl
93
Big Sky International
Dec 30, 2016
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Cyberkraut, We apologize, Big Sky has not received any correspondence directly from you... not sure where are trying to contact Big Sky... we do not monitor Massdrop's site...
Here is email address to contact Big Sky directly: customerservice@bigskyinternational.com
Here is where to upgrade to shorter folding length poles: https://www.bigskyinternational.com/products/ultra-light-pole-exchange-long-section-43cm-for-short-section-36cm
Dec 30, 2016
bigskyintl
93
Big Sky International
Dec 30, 2016
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Cyberkraut/Markus Drews, We apologize, Big Sky has not received any correspondence directly from you... not sure where are trying to contact Big Sky... we do not monitor Massdrop's site...
Here is email address to contact Big Sky directly: customerservice@bigskyinternational.com
Here is where to upgrade to shorter folding length poles: https://www.bigskyinternational.com/products/ultra-light-pole-exchange-long-section-43cm-for-short-section-36cm
Dec 30, 2016
cyberkraut
1
Feb 5, 2017
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Listen people, this is becoming a nonsense: I don't receive answers from you I sent back the poles I didn't receive the shorter poles You don't let me know about whether you are able to include my additional item .
Why don't we just reverse the full transaction now. I can live without your tent and you without my money. Thus you are not bothered with my wishes and we are not wasting time. Markus
Feb 5, 2017
cyberkraut
1
Feb 5, 2017
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Massdrop: Please do not bother me ever again with companies of this kind. I gladly work with serious and organized firms, this one definitely doesn't belong to this group. Imagine you need a spare part ...
Feb 5, 2017
bigskyintl
93
Big Sky International
Apr 22, 2017
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cyberkraut, sorry I am just reading your comments since we do not monitor this discusssion... we show the shorter folding length poles were delivered 2017-02-23. Did you received them?
Apr 22, 2017
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