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nguyenb2007
0
Mar 6, 2015
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Hello. I just received my two binders today and unfortunately I am terribly disappointed with them. The pages in both of my binders already have shown some forms of tear because the plastic pages near the binding are quite brittle than I have expected. For one of my binders, it has gotten so bad that for half of the pages in the binder, each of the pages have torn between 1/4 and 1/2 of the way. For all of those who have already received their binders, I highly recommend that you guys reinspect the inner pages of the binder for any damage that may have occurred.
Anyways, can you guys help me resolve this issue via a refund or exchange?
Here is the picture of the pages of my binder, which came like this upon receiving the package: https://plus.google.com/u/0/105152278378356021434/posts/acJBB2ipKo8?pid=6122954925993113266&oid=105152278378356021434
UPDATE (3/14/15): Happy Pi Day! Just an update for all of you. I finally got my replacement shipment from Massdrop thanks to the help of the Massdrop Customer Support Team! The binders that I received from this replacement shipment are of high quality as expected! I am now completely satisfied with this purchase and will continue to participate in the drops in the near future. Thanks again to Massdrop, DeckTutor, and company!
Mar 6, 2015
decktutor
7
Mar 6, 2015
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Don't worry, your binder will be replaced. Unfortunately a tiny amount of binders suffered a problem which caused a weakness in the pages. I'm sure Massdrop's great support is already looking into it. -DeckTutor
Mar 6, 2015
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