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Garrett450
8
Aug 7, 2022
checkVerified Buyer
Broke after only 3 months of use
first off, i have PC37X and they are great, lasted forever , bought the 38s thinking i would upgrade but the right ear makes a vibration " crackling sound to where these are unusable. I never dropped them and have only had it for 3 months where it was treated well. Maybe just unlucky and bad soldering.
Recommends this product? No
PizzaForAll
16
Aug 13, 2022
Garrett450I believe I have the same issue with my headset. When I talk or move my head around the right ear has cracking noises. This seems to be from poor build quality, nothing to do with the electronics or drivers but the plastic parts in the headband.
DreadTax
3
Aug 18, 2022
Garrett450I'm pretty sure warranty covers this, if there is any, which I'm pretty sure there is
Garrett450No reason why the headphones shouldn't work years to come. Please contact our support team so they can look into this. Your headphones have warranty.
Garrett450
8
Sep 5, 2022
Jyri_Droppretty sure you only have like 2 weeks to return it
Garrett450We offer 30 day return policy but the warranty for PC38X is 2 years if I remember correctly.
Druark
0
May 2, 2024
Garrett450I bought the PC38x too (on amazon via Drop's store directly, not here) and had the exact same issue as well. DROP also refused to cover them under warranty when it's clearly an issue with the headset. Later they came out saying they won't offer support because it's a third party sale (through Amazon, but literally from their own Amazon store), this isn't listed anywhere on their product pages. They're walking a shady legal area with this stuff.
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