Drop Large Keyboard Soft Carry Case Discussions | Drop

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Drop Large Keyboard Soft Carry Case

Mech Keys

FULL DISCUSSION

schtebie

Mar 4, 2021

@kunalkumar For the SHIFT r1 buyers, do you know how the free case will be managed? Is there a coupon that we're supposed to use?

Mar 4, 2021

JbstormburstADV

Mar 4, 2021

schtebieYeah, I'm hoping for an update on that issue as well.

Mar 4, 2021

kunalkumar

3939

Outreach

Mar 4, 2021

JbstormburstADV @schtebie @JbstormburstADV it is being worked upon. Probably a coupon. We'll give an update once we have it ready and going.

Mar 4, 2021

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beeb294

Mar 17, 2021

kunalkumarIs there any update on this issue since this comment?

Mar 17, 2021

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kunalkumar

3939

Outreach

Mar 17, 2021

beeb294Hi @beeb294. All users who qualify for the coupon were sent an email regarding the same. I just checked internally and this coupon is active for you as well.

Mar 17, 2021

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adamhollister

Mar 23, 2021

kunalkumarI do not see the coupon in my email.

Mar 23, 2021

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kunalkumar

3939

Outreach

Mar 23, 2021

adamhollisterHi, it is only for community members who participated in the first SHIFT pre-order. If you were part of it and don't see the coupon, please contact our Support Team here: https://drop.com/support

Mar 23, 2021

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beeb294

Mar 23, 2021

adamhollisterIt was pretty poorly communicated. There was an email back in November telling you it was active for the smaller ALT case, but there's no way to see it in your account, there was no notification that the larger case was ready to order. I only found out when I was just flipping through the shop page one day, and if I hadn't remembered the coupon offer I wouldn't have looked at the discussion to figure out what is happening. The only way to see the coupon before ordering is to add your product to the cart. The communication here is unacceptably poor. I wasn't happy with the response I got on this issue either. I know the delays were unavoidable but it seems like this is being treated more like a hassle to Drop than a gesture of goodwill for sticking with the order.

Mar 23, 2021

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