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View Full Discussion @kunalkumar For the SHIFT r1 buyers, do you know how the free case will be managed? Is there a coupon that we're supposed to use?
Yeah, I'm hoping for an update on that issue as well.
Is there any update on this issue since this comment?
Hi @beeb294. All users who qualify for the coupon were sent an email regarding the same. I just checked internally and this coupon is active for you as well.
I do not see the coupon in my email.
Hi, it is only for community members who participated in the first SHIFT pre-order. If you were part of it and don't see the coupon, please contact our Support Team here: https://drop.com/support
It was pretty poorly communicated. There was an email back in November telling you it was active for the smaller ALT case, but there's no way to see it in your account, there was no notification that the larger case was ready to order. I only found out when I was just flipping through the shop page one day, and if I hadn't remembered the coupon offer I wouldn't have looked at the discussion to figure out what is happening. The only way to see the coupon before ordering is to add your product to the cart.
The communication here is unacceptably poor. I wasn't happy with the response I got on this issue either. I know the delays were unavoidable but it seems like this is being treated more like a hassle to Drop than a gesture of goodwill for sticking with the order.
I have submitted it thank you for the reply. Im happy i did wait very worth it. love using it.