Was very excited to receive this product, but they mistakenly sent me the Barad-Dur mat instead of the Fellowship Mat. Now the customer support team is saying I will have to take the item to UPS and wait until Aug for the one I ordered, which is making this purchase a huge waste of time. BE CAREFUL BEFORE YOU ORDER. Funnily enough, the customer support email even reminded me to be sure to return the "correct item," which I thought was somewhat ironic.
Riley-MHi Riley, thank you for leaving a review. We apologize about this unexpected mix-up. Your replacement will ship as soon as inventory becomes available. As for the return instructions, we use a standardized message to help keep the returns process smooth for all customers. We apologize this was certainly not appropriate for your situation. We'll be reaching out to confirm the details.
Looks like a good product. But I was sent an entirely different image than what I ordered. I want to give this 5 stars but I can't seem to figure out how to go about doing an exchange.
This makes the third LOTR deskmat for me. I cycle through them depending on what color theme I’m going for in my man cave. They’re all great quality and the designs are *chefs kiss*
Art is nice, quality is good. But it stinks, overwhelming petroleum smell, fills the room, rubs off on skin.. just smells bad. So bad it negates all the positive stuff.
Aesthetics: 5 stars
Packaging: 5 stars (comes in a nice cylindrical container)
Colors: 2 stars (washed out)
Practicality: 1 star (good luck if you spill anything)
Day 1 experience: 1 star (horrible chemical smell)
I bought this because I absolutely loved the LOTR theme.
After receiving this mat, I quickly realized that it is impractical. The top surface is not water resistant. I already spilled a Redbull in first week and it is wet (compared to my previous desk mat which you can simply wipe off). The colors look more washed out in reality than how they look in the image. It also had horrible chemical smell for the first 3ish days. If this is going to be your daily driver and you are sometimes messy like me spilling coffee, tea, drinks etc., find another mat with a different top surface.