@Reguga Both the current drop and the previous drop are for brand new headphones.
The previous shipment was supposed to reach before Christmas. However, due to some logistics issues, the shipment only reached Drop's New Jersey warehouse at the end of January.
In January, FedEx announced national service disruption due to storm and severe weather.
The shipment was stuck in the Fedex transit warehouse. The growth of mold was likely due to extreme weather, high humidity, poor and prolonged storage conditions.
Please refer to the article link for the FedEx announcement - https://www.actionnews5.com/2024/01/24/fedex-express-announces-national-service-disruption-due-severe-weather/
I've been trying to reach out Mr. Chan at enquiry@emu.com & support@emu.com to not avail. I'm interested in buying other cups but there's no feedback from E-MU, I'm hoping Chan reads this and gets back to me!
ChelablaHi Chelabla,
Sorry for the late reply.
Please email us again, we may have overlooked your email. Please also indicate that you are Chelabla so that we can prioritize your case.
Thank you.
PaulngHi Paul,
Sorry for the inconvenience caused.
Due to extreme weather conditions, the earpads may crack during transportation.
Please email to support@emu.com and we will send you a replacement.
PointyMine just showed up and while I wouldn't classify the smell as 'moldy' there is definitely some funk on them. I figure a couple days out in the open and that will go away though.
Looks like things are happening. My order status now shows reserved for shipment vs order placed with vendor. Maybe shipments are about to start happening. Anyone else see new statuses on their orders?
HilfloskindJust received a shipping notification from Drop. I looked earlier and my order status had changed similar to yours so hopefully everyone should be getting shipping notifications soon!
Hopeful news, I reached out to E-MU support directly & just heard back:
"Based on FedEx tracking report, the bulk shipment arrived at Drop's New Jersey warehouse on 8 Jan."
CarlosDangerNow the correct action is for Drop to email all expecting buyers to confirm this and give ETA's. I would like to think they would work expeditiously to get these out after weeks of delays.
PointyI was told no new updates by someone on the Drop customer support team earlier today via email. Just FYI from another anxiously awaiting customer.