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Showing 1 of 44 conversations about:
Jwak
0
Jun 13, 2017
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The saga continues with this company. Two weeks ago they tell me they will ship my order in two days. Now they have no idea what happened to my order. i have never seen a company screw up such a simple process so badly. All I get is broken promises and appologies.
Jwak
0
Jun 28, 2017
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OMGidkAbout a week ago I got a couple of packages. Massdrop took care of me, big time. 2 really nice knives, 2 mid range knives, a very nice pen, 64 oz insulated bottle, a flash light, a zippo, waterproof lighter, and a glow fob. Then they refunded half my money. But the thing that real meant the most to me was a hand written apology letter. It took a long time to get the situation corrected but they did right by me.
OMGidk
1
Jun 29, 2017
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JwakHonestly that was the situation I was hoping for. I waited longer to allow them to sort this out on their own without putting pressure on them.
But out of the blue two days ago they sent an email saying that they allocated my remaining items to other orders. I think the best slap in the face is the "credit" they gave didn't work. So basically they held my money for two months interest free.
In all fairness, if they were to reach out I would gladly communicate with them. My new post is a reflection of my experiences with them and they may change. But the ball is in their court and I feel taken advantage of.
I am glad that they were able to get your stuff sent out though. It shows that my experience isn't the norm.
But out of the blue two days ago they sent an email saying that they allocated my remaining items to other orders. I think the best slap in the face is the "credit" they gave didn't work. So basically they held my money for two months interest free.
In all fairness, if they were to reach out I would gladly communicate with them. My new post is a reflection of my experiences with them and they may change. But the ball is in their court and I feel taken advantage of.
I am glad that they were able to get your stuff sent out though. It shows that my experience isn't the norm.
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